Senior Tier 3 Tech Support Engineer - Remote

AbroadWorks, Inc.; Philippines; Remote; PHP 1,053,000 - 1,141,000; Full time

Benefits offered by this job

Paid vacation days

Healthcare benefits after onboarding

Job summary

AbroadWorks, Inc. is seeking a Tier 3 Technical Support Specialist / Engineer to serve as the highest level of escalation for complex infrastructure, networking, cloud, and identity challenges.

This fully remote role requires strong automation, security, and ITIL-based problem management to improve reliability. You will collaborate with Tier 1 and 2 teams, influence change, and contribute to disaster recovery and business continuity planning while supporting Windows, Linux, and cloud

Qualifications

• Minimum of 5 years in technical support, IT service delivery, or systems administration, including senior/escalation roles.
• Expert knowledge of Windows/macOS/Linux family and server administration.
• Advanced Microsoft 365 administration and Azure/Entra ID management.

Responsibilities

• Escalate and resolve complex technical issues as Tier 3, leading root cause analyses.
• Design, implement, and optimize infrastructure across on-premises, cloud, and hybrid environments.
• Develop automation scripts (PowerShell, Python, Bash) to reduce repetitive tasks.
• Troubleshoot and engineer networking, security, and identity infrastructure at scale.
• Create and maintain runbooks, documentation, and knowledge bases.

Skills

Windows administration

macOS administration

Linux administration

Windows Server

Azure / Entra ID

Microsoft 365 administration

PowerShell

Python

Bash

Networking (routing, switching, VLANs,

VPNs / SD-WAN

Identity governance / MFA

Active Directory / Group Policy

VMware vSphere / Hyper-V

Endp int security / Zero Trust

Troubleshooting / incident management

ITIL / problem management

Tools

Kaseya

Datto

Autotask

Job description

AbroadWorks, Inc. is seeking a Tier 3 Technical Support Specialist / Engineer to serve as the highest level of escalation for complex infrastructure, networking, cloud, and identity challenges.

This fully remote role requires strong automation, security, and ITIL-based problem management to improve reliability. You will collaborate with Tier 1 and 2 teams, influence change, and contribute to disaster recovery and business continuity planning while supporting Windows, Linux, and cloud