L3 IT Support Engineer: Cloud & Infra Expert

Manila Recruitment Limited; Manila; Remote; PHP 600,000 - 840,000; Full time

Job summary

Manila Recruitment Limited is assisting a US-based managed IT services provider in finding an L3 IT Support Engineer in Metro Manila. The role focuses on advanced troubleshooting, escalation management, and deep systems administration across cloud and on‑premise environments.

You will lead technical efforts, document processes, and drive improvements in security and reliability. The ideal candidate brings 5–8 years of enterprise IT experience, strong communication skills, and a proactive mindset

Qualifications

• 5–8 years in enterprise IT support or MSP environments.
• Expertise with Microsoft 365, Windows Server, AD, and DNS/DHCP.
• Experience with virtualization, backup, and security configurations.

Responsibilities

• Act as final escalation tier for complex incidents and perform RCA.
• Maintain and secure enterprise IT infra including cloud and on‑premise systems.
• Collaborate to onboard clients, deploy servers, and migrate workloads to the cloud.
• Provide mentorship to L1/L2 techs and participate in on‑call rotations.

Skills

Advanced troubleshooting

Team leadership

Strong communication

Autonomous drive

Problem solving

Education

Bachelor's degree or equivalent

Tools

VMware ESXi

Hyper-V

Veeam

Datto

ServiceNow

ConnectWise PSA

Fortinet

SonicWall

Palo Alto

Job description

Manila Recruitment Limited is assisting a US-based managed IT services provider in finding an L3 IT Support Engineer in Metro Manila. The role focuses on advanced troubleshooting, escalation management, and deep systems administration across cloud and on‑premise environments.

You will lead technical efforts, document processes, and drive improvements in security and reliability. The ideal candidate brings 5–8 years of enterprise IT experience, strong communication skills, and a proactive mindset