Senior IT Support Engineer: Cloud, Windows & MSP Expert

Manatal; Philippines; On-site; PHP 420,000 - 600,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Dependents covered

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in the Philippines is seeking a Level 3 IT Support Engineer / Systems Engineer to serve as the senior escalation point across client environments. The role focuses on troubleshooting Microsoft 365, Azure AD, and hybrid infrastructure within an MSP setting.

You will manage virtualization with VMware/Hyper-V, support Windows Server and networking fundamentals, work onsite in Eastwood, Quezon City, and mentor junior engineers while improving incident response and documentation.

Qualifications

• Strong troubleshooting, diagnostic, and problem-solving skills.
• Experience working within an MSP or multi-client environment.
• Strong experience administering and supporting Microsoft 365 environments.
• Solid knowledge of Windows Server and Active Directory / Azure AD / Entra ID.
• Strong understanding of networking fundamentals, including DNS, DHCP, VPNs, firewalls, and domain management.

Responsibilities

• Act as the senior escalation point for complex technical issues across client environments.
• Troubleshoot and support advanced Microsoft 365 and hybrid environments.
• Manage and troubleshoot Azure AD / Entra ID, Exchange Online, SharePoint Online, and Intune / Endpoint Management.
• Support and maintain virtualized infrastructure using VMware and/or Hyper-V.
• Troubleshoot Windows Server, Active Directory, networking, VPNs, DNS, DHCP, and firewalls.
• Support cloud-first and hybrid client environments and assist with infrastructure improvement projects.
• Work directly with clients to resolve technical issues and provide technical guidance.
• Manage incidents end-to-end, take ownership of complex problems, and drive timely resolution.
• Improve technical documentation, standards, and internal support processes.
• Mentor junior engineers and provide technical guidance when required.

Skills

Troubleshooting

MSP experience

Microsoft 365 administration

Azure AD / Entra ID

Networking fundamentals

Tools

VMware

Hyper-V

Exchange Online

SharePoint Online

Intune / Endpoint Management

Job description

MicroSourcing in the Philippines is seeking a Level 3 IT Support Engineer / Systems Engineer to serve as the senior escalation point across client environments. The role focuses on troubleshooting Microsoft 365, Azure AD, and hybrid infrastructure within an MSP setting.

You will manage virtualization with VMware/Hyper-V, support Windows Server and networking fundamentals, work onsite in Eastwood, Quezon City, and mentor junior engineers while improving incident response and documentation.