Senior Systems Engineer - Level 3 Escalation (Remote)

Cloudstaff Philippines Inc.; Cebu City; Hybrid; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Healthcare benefits

Company-provided PC/Laptop

Fiber internet access

Employee Share Units

Career progression opportunities

Job summary

Cloudstaff Philippines Inc. is seeking a Senior Systems Engineer / Level 3 Escalation Engineer to join our Managed IT Services team.

This senior technical role resolves complex escalated issues, maintains client environments, and responds to monitoring and security alerts across endpoints, servers, Microsoft 365, networking, and cloud services. You will serve as the primary escalation resource for Level 1 and Level 2 technicians, mentor juniors, and ensure documentation and robust security

Qualifications

• 5+ years of professional IT infrastructure and support experience.

Responsibilities

• Serve as a senior escalation point for Level 1 and Level 2 technicians.

Skills

Senior Systems Engineer

MSP Experience

Level 3 Escalation

Windows Server

Active Directory

Microsoft 365

PowerShell

Networking

Cybersecurity

Documentation

Tools

Kaseya

Datto RMM

Datto EDR

Autotask PSA

IT Glue

Datto Backup

SaaS Alerts

Job description

Cloudstaff Philippines Inc. is seeking a Senior Systems Engineer / Level 3 Escalation Engineer to join our Managed IT Services team.

This senior technical role resolves complex escalated issues, maintains client environments, and responds to monitoring and security alerts across endpoints, servers, Microsoft 365, networking, and cloud services. You will serve as the primary escalation resource for Level 1 and Level 2 technicians, mentor juniors, and ensure documentation and robust security