Senior IT Specialist (ICT Administrator)

NTT Philippines Solutions Inc.; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

NTT Philippines Solutions Inc. is seeking an ICT Administrator to manage and optimize enterprise ICT systems, with a focus on Genetec Security Center.

The role involves planning, integration, and lifecycle management of security and related platforms across CSRS. The successful candidate will bring at least five years of hands-on ICT experience, strong analytical and communication skills, and the ability to coordinate with cross-functional teams, vendors, and business stakeholders to deliver

Qualifications

• Bachelor’s degree in a relevant ICT field.
• Minimum five years of enterprise ICT system experience.
• Experience with Genetec Security Center is highly desirable.
• Strong analytical and communication skills.
• Ability to manage multiple assignments with governance and documentation requirements.

Responsibilities

• Perform periodic health assessments of ICT infrastructure including servers, databases, storage, apps, services, licenses, and network connectivity.
• Conduct preventive maintenance, backup verification, capacity planning, configuration reviews, and performance assessments.
• Monitor system availability, licenses, vendor support, maintenance contracts, and lifecycle milestones.
• Provide incident investigation, troubleshooting, and technical support for ICT systems.
• Diagnose hardware, software, infrastructure, database, app, network, and integration issues.
• Plan, coordinate, and support upgrades, migrations, and lifecycle expansions of ICT platforms.
• Provide technical advisory services for ICT architecture and interoperability.
• Support integration with enterprise platforms and identity management, visitor management, and other apps.
• Review configurations to improve cybersecurity, resilience, and reliability.
• Coordinate with cybersecurity, infrastructure, and governance teams to address findings.

Skills

System administration

ICT planning

Vendor coordination

Technical documentation

Cybersecurity awareness

Education

Bachelor's degree in IT/CS/Engineering

Tools

Genetec Security Center

Job description

About the role

The ICT Administrator shall provide Information and Communications Technology (ICT) technical, administrative, and advisory services through individual task orders issued under this IDIQ arrangement to support the planning, implementation, maintenance, enhancement, integration, and lifecycle management of current and future technology systems utilized by the Organizational Resilience and Security Division (CSRS). The initial scope of work will focus on the administration, optimization, integration, and ongoing enhancement of the Genetec Security Center platform, client's enterprise security management system supporting electronic access control, video surveillance, and related security operations.

Key responsibilities

• Perform periodic health assessments of ICT infrastructure, including servers, databases, storage, applications, services, licenses, network connectivity, and connected field devices supporting CSRS operational systems.
• Conduct preventive maintenance activities, backup verification, capacity planning, configuration reviews, and system performance assessments.
• Monitor system availability, operational status, license utilization, vendor support agreements, maintenance contracts, and technology lifecycle milestones.
• Provide incident investigation, troubleshooting, problem resolution, and technical support for ICT systems supporting CSRS operations.
• Diagnose hardware, software, infrastructure, database, application, network, and integration issues affecting supported systems.
• Plan, coordinate, and support implementation, upgrades, migrations, enhancements, and expansion of ICT platforms throughout their lifecycle.
• Provide technical advisory services for ICT architecture, solution design, interoperability, systems integration, and technology planning.
• Support integration of ICT systems with enterprise platforms, identity management services, visitor management systems, emergency communications platforms, reporting solutions, and other approved business applications.
• Review ICT system configurations and provide recommendations to improve cybersecurity, resilience, and operational reliability.
• Coordinate with client's cybersecurity, infrastructure, and governance teams to address security findings, monitor compliance requirements, and support technology risk management activities.

About you

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Systems, Electronics and Communications Engineering, or a related discipline.
• Minimum five (5) years of progressively responsible experience in the planning, implementation, administration, maintenance, integration, and lifecycle management of enterprise ICT systems and infrastructure.
• Demonstrated experience supporting enterprise platforms including physical security systems, emergency communications, business-critical applications, or other operational technology solutions.
• Experience managing system implementations, upgrades, migrations, proof-of-concept activities, technology evaluations, and operational transition for enterprise ICT systems.
• Experience coordinating with cross-functional teams, vendors, systems integrators, and business stakeholders throughout the system lifecycle.
• Minimum of (5) years of hands-on experience with Genetec Security Center administration, implementation, or support is highly desirable.
• Strong analytical and problem-solving skills with the ability to assess complex ICT environments and recommend practical technical solutions.
• Ability to collaborate effectively with project teams, ICT operations, security personnel, vendors, consultants, and business stakeholders.
• Excellent written and verbal communication skills, including the preparation of technical documentation, implementation plans, architecture documents, test reports, operational procedures, and executive-level recommendations.
• Ability to manage multiple assignments simultaneously while adhering to project governance, change management, quality assurance, and documentation requirement