Senior IT Solutions Architect - Remote Pre-Sales Lead

TTEC

Pasay

Remote

PHP 1,800,000 - 3,200,000

Full time

14 days+

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Benefits offered by this job

Paid time off

Wellness benefits

Tuition reimbursement

Performance bonus

Job summary

TTEC is seeking a Principal IT Solution Engineer to lead end-to-end IT solution design for customer experience programs, based in Metro Manila but working remotely. You will act as the senior technical authority from discovery to delivery, ensuring viable, deliverable, and commercially sound solutions across CCaaS, infrastructure, and security.

You will collaborate with cross‑functional teams to craft integrated technology solutions, present proposals to clients, and own architectural

Qualifications

Senior Sales/Pre‑Sales Engineering with client-facing experience in enterprise services/BPO
Clear ability to define and present technology designs to clients
Track record in global, multi-region deals
Strong CCaaS platform knowledge across at least two providers
Understanding of IT infra, connectivity, apps and security for outsourced ops
Familiar with AI platforms in the BPO space
Experience with vendor/partner management for tech integrations
Architectural mindset with cost and risk ownership
Comfort operating in ambiguity and influencing senior stakeholders
Willing to travel domestically or internationally when required

Responsibilities

Act as lead technical authority throughout the sales pursuit, from engagement to handover
Translate client requirements into end-to-end solution designs across CCaaS, infra, connectivity, EUC, security, platforms, and data
Design integrated technology solutions across the TTEC platform stack (CXone, Genesys Cloud, Amazon Connect, Google CCaaS, Cisco, SD-WAN/MPLS)
Present technology proposals to colleagues, stakeholders, and clients to influence pre‑sales outcomes
Produce technical design documentation (architectural artefacts, RFPs, MSA/SOW attachments, SLA inputs)
Collaborate with Sales, Solution Strategy, Finance, Security, Network, Delivery, Procurement, and PM teams to ensure viable, commercially sound solutions
Own accuracy of costs and pricing in designs, with clear assumptions and approvals
Capture and share best practices and lessons learned with the Solution Design function