Senior Endpoint Systems Engineer — Remote

TTEC; Philippines; Remote; PHP 1,339,000 - 2,232,000; Full time

Job summary

TTEC is seeking an Endpoint Systems Engineer to provide technical leadership in planning, execution, and support of endpoint engineering and operations. You will work with cross-functional teams to ensure reliability, security, and performance of endpoint systems across the organization.

You will lead by example with deep technical expertise, mentoring peers, and driving initiatives aligned with IT goals in a remote-capable environment from Metro Manila.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent industry experience.

Responsibilities

• Manage and support endpoint infrastructure for onsite and remote users.
• Ensure high availability and reliability of systems through proactive monitoring and maintenance.
• Patch management and security remediation across the environment.
• Implement system upgrades and enhancements aligned with business needs.
• Analyze, design, and maintain software solutions supporting endpoint operations.
• Troubleshoot and resolve system issues promptly.
• Collaborate with IT Project Management to support new project launches.
• Coordinate with Technical Account Managers to meet endpoint solution requirements for project accounts.
• Develop and maintain technical documentation and project plans for key initiatives.
• Identify opportunities for automation and process improvement using scripting and management tools.
• Prioritize and execute tasks based on operational needs and strategic goals.
• Support IT and Operations leadership with technical escalations and recommendations.

Skills

PowerShell scripting

Analytical thinking

Communication skills

Documentation & presentation

Vendor management

Collaboration

Problem solving

Adaptability in fast-paced environment

Education

Bachelor’s degree in Computer Science or Engineering

Tools

MECM

Azure/Intune

Cloud DaaS

Group Policy Management

Patch management & endpoint security

Google Cloud management

Tanium

Kandji

Job description

TTEC is seeking an Endpoint Systems Engineer to provide technical leadership in planning, execution, and support of endpoint engineering and operations. You will work with cross-functional teams to ensure reliability, security, and performance of endpoint systems across the organization.

You will lead by example with deep technical expertise, mentoring peers, and driving initiatives aligned with IT goals in a remote-capable environment from Metro Manila.