Principal IT Solution Engineer

TTEC; Pasay; Remote; PHP 1,800,000 - 3,200,000; Full time

Benefits offered by this job

Paid time off

Wellness benefits

Tuition reimbursement

Performance bonus

Job summary

TTEC is seeking a Principal IT Solution Engineer to lead end-to-end IT solution design for customer experience programs, based in Metro Manila but working remotely. You will act as the senior technical authority from discovery to delivery, ensuring viable, deliverable, and commercially sound solutions across CCaaS, infrastructure, and security.

You will collaborate with cross‑functional teams to craft integrated technology solutions, present proposals to clients, and own architectural

Qualifications

• Senior Sales/Pre‑Sales Engineering with client-facing experience in enterprise services/BPO
• Clear ability to define and present technology designs to clients
• Track record in global, multi-region deals
• Strong CCaaS platform knowledge across at least two providers
• Understanding of IT infra, connectivity, apps and security for outsourced ops
• Familiar with AI platforms in the BPO space
• Experience with vendor/partner management for tech integrations
• Architectural mindset with cost and risk ownership
• Comfort operating in ambiguity and influencing senior stakeholders
• Willing to travel domestically or internationally when required

Responsibilities

• Act as lead technical authority throughout the sales pursuit, from engagement to handover
• Translate client requirements into end-to-end solution designs across CCaaS, infra, connectivity, EUC, security, platforms, and data
• Design integrated technology solutions across the TTEC platform stack (CXone, Genesys Cloud, Amazon Connect, Google CCaaS, Cisco, SD-WAN/MPLS)
• Present technology proposals to colleagues, stakeholders, and clients to influence pre‑sales outcomes
• Produce technical design documentation (architectural artefacts, RFPs, MSA/SOW attachments, SLA inputs)
• Collaborate with Sales, Solution Strategy, Finance, Security, Network, Delivery, Procurement, and PM teams to ensure viable, commercially sound solutions
• Own accuracy of costs and pricing in designs, with clear assumptions and approvals
• Capture and share best practices and lessons learned with the Solution Design function

Skills

Senior sales/pre-sales engineering

Client-facing IT solution design

Presentation skills

Global deal experience

CCaaS platform knowledge

IT infrastructure & security

AI in BPO

Vendor/partner management

Cost & risk ownership

Stakeholder influence

Travel availability

Tools

NICE CXone

Genesys Cloud

Amazon Connect

Google CCaaS

SD-WAN/MPLS

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Principal IT Solution Engineer working remotely in Metro Manila, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all!

What You’ll Do

TTEC is looking for experience IT Solutions Engineer to Lead technical qualification, assessment, and end-to-end IT solution design for TTEC’s client-facing customer experience programmes across complex global pursuits and strategic accounts. Act as the senior technical authority from discovery through contracting, solution approval, and handover to delivery, ensuring solutions are viable, deliverable, and commercially sound.

You’ll report to the Executive Director, Systems and Software Engineering.

During a Typical Day, You’ll

• Act as the lead technical authority throughout the sales pursuit lifecycle, from early client engagement and qualification through solution design, approval, and handover to delivery.

• Translate client requirements into clear, implementable end-to-end solution designs across CCaaS, infrastructure, connectivity, EUC, security, platforms, and data.

• Design integrated technology solutions across the TTEC platform stack, including CXone, Genesys Cloud, Amazon Connect, Google CCAI, Cisco, and SD-WAN/MPLS connectivity, ensuring alignment with TTEC's global IT strategy, delivery geography, site capacity, and platform constraints.

• Present your technology solution proposals and designs to colleagues, stakeholders and clients as required with confidence and accuracy, helping to influence outcomes as part of the pre‑sales process, as part of a multifunctional Pitch team.

• Produce and own technical design documentation using TTEC standards and templates, including architectural artefacts, RFP responses, MSA/SOW technical attachments, SLA inputs, and the definition of technical assumptions, risks, dependencies, and exclusions.

• Partner with Sales, Solution Strategy, Finance, Security, Network, Delivery, Procurement, and Project Management teams to ensure solutions are commercially sound, operationally viable, and successfully transitioned into implementation.

• Own the accuracy of costs and pricing defined in your solution designs, ensuring assumptions are justified and approved by Finance, Sales, Technology, and other key stakeholders.

• Build trusted client relationships and contribute best practices, reusable patterns, and lessons learned back into the Solution Design function.

What You Bring to the Role

• Strong experience in a senior Sales/Pre‑Sales Engineering, Client‑facing IT Solution Design or similar role within enterprise services, BPO, or outsourcing

• Excellent presentation and client‑facing skills including definition and presentation of compelling technology pitches, ability to clearly articulate technology design features and considerations, and has excellent spoken and written English language skills.

• Track record across global, multi‑region, multi‑tower deals

• Strong CCaaS platform knowledge across at least two of: NICE CXone, Genesys Cloud, Amazon Connect, Google CCaaS

• Strong knowledge of typical IT infrastructure, connectivity, application layer and security supporting outsourced customer service operations.

• Demonstrable knowledge of common AI platforms and their capabilities coupled with experience/interest In AI tools and services in the BPO sector

• Demonstrable experience dealing with third‑part vendors and partners in relation to technology integration, procurement and licensing of technology products and services.

• Architectural mindset paired with commercial instinct, with ownership of cost and risk in addition to design

• Operates effectively in ambiguity and influences senior stakeholders without relying on positional authority

• Willing to occasionally travel domestically or internationally for client workshops, executive sessions, and discovery workshops if pursuits require this.

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• Ask us about our paid time off (PTO) and wellness and healthcare benefits

• And yes... a great compensation package and performance bonus opportunities, benefits you’d expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/ for more information.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vista points and for you to bring value to the table in your own unique way.

#LI-Remote

Title: Principal IT Solution Engineer

Location: PH-National Capital-Pasay City, Metro Manila

Requisition ID: 04DFS