Senior IT Solution Architect - Remote | Pre-Sales Lead

TTEC; Metro Manila; Remote; PHP 1,500,000 - 3,000,000; Full time

Benefits offered by this job

Performance bonus

Tuition reimbursement

Competitive compensation

Job summary

TTEC is seeking a Principal IT Solution Engineer to lead end-to-end IT solution design for client-facing CX programmes. This remote role in Metro Manila will act as the senior technical authority from discovery through contracting, ensuring viable, deliverable, and commercially sound solutions.

You will collaborate with Sales, Security, Finance, Network, and Delivery teams, translating client needs into integrated designs, and owning architecture artefacts, RFP responses, and pricing

Qualifications

• Senior Sales/Pre-Sales Engineering or related client-facing solution design experience.
• Ability to lead end-to-end IT solution design for complex pursuits.
• Strong English communication and presentation skills.

Responsibilities

• Lead technical qualification, assessment, and end-to-end IT solution design for client projects.
• Translate client requirements into end-to-end solutions across CCaaS, infrastructure, connectivity, security, and data.
• Design integrated technology solutions across platform stack and ensure alignment with IT strategy and constraints.
• Present proposals to stakeholders and clients to influence outcomes in pre-sales.
• Produce technical design documentation (architectural artefacts, RFP responses, SLAs) with clear risks and dependencies.
• Coordinate with Sales, Finance, Security, Delivery, and Procurement to ensure viable, commercial solutions.
• Own cost estimates and pricing assumptions with cross-functional validation.
• Capture and share best practices and reusable patterns back into Design function.

Skills

Senior Sales/Pre-Sales

Client-facing

Multi-region deals

English proficiency

Tools

NICE CXone

Genesys Cloud

Amazon Connect

Google CCaaS

Job description

TTEC is seeking a Principal IT Solution Engineer to lead end-to-end IT solution design for client-facing CX programmes. This remote role in Metro Manila will act as the senior technical authority from discovery through contracting, ensuring viable, deliverable, and commercially sound solutions.

You will collaborate with Sales, Security, Finance, Network, and Delivery teams, translating client needs into integrated designs, and owning architecture artefacts, RFP responses, and pricing