Senior IT Service Desk Analyst - M365 & Cloud Expert

Eastvantage Group; Pasig; On-site; PHP 900,000 - 1,600,000; Full time

Job summary

Eastvantage Group is seeking a Senior Service Desk Analyst to join our Ortigas Center team. The role focuses on resolving complex IT issues, optimizing M365, Intune, Entra ID, and Google Workspace, and leading incident management for global users.

You will configure SSO, CA policies, and SCIM provisioning, while mentoring junior analysts and driving process improvements. Strong technical and communication skills are essential.

Qualifications

• Bachelor's degree in IT or related field; relevant diplomas may be considered.
• 5+ years hands-on experience with Microsoft 365, Microsoft Intune, endpoint management and Entra ID.
• 至少2 years in an L2 or senior analyst/technical escalation role.

Responsibilities

• Handle complex technical issues and serve as the primary escalation point for critical incidents.
• Manage and optimize Microsoft 365, Azure, Entra ID, and Google Workspace environments.
• Configure SSO integrations, Enterprise Applications, SCIM provisioning, and Conditional Access policies.
• Manage endpoint lifecycles through Microsoft Intune, including device enrollment, compliance policies, and application deployment.
• Lead incident and problem management, conduct Root Cause Analysis (RCA), and ensure SLA compliance.
• Support infrastructure upgrades, cloud migrations, and specialized client projects.
• Identify opportunities for process improvement and automation using tools such as PowerShell.
• Maintain technical documentation, knowledge base articles, and standard operating procedures.
• Mentor junior analysts and ensure quality standards in ticket handling and technical resolutions.
• Collaborate with internal teams and stakeholders to deliver excellent IT support to global users.

Skills

Microsoft 365

Microsoft Intune

Entra ID

Azure

Google Workspace

SSO

Conditional Access

Enterprise Applications

SCIM provisioning

PowerShell

Root Cause Analysis

Education

Bachelor's degree in IT/Computing or related field

Tools

Active Directory

VPNs

DNS/DHCP

Cloud administration

ITIL v4

CCNA

PowerShell

Job description

Eastvantage Group is seeking a Senior Service Desk Analyst to join our Ortigas Center team. The role focuses on resolving complex IT issues, optimizing M365, Intune, Entra ID, and Google Workspace, and leading incident management for global users.

You will configure SSO, CA policies, and SCIM provisioning, while mentoring junior analysts and driving process improvements. Strong technical and communication skills are essential.