Senior Service Desk Analyst — Global Windows & Office 365 Support

ECI; Philippines; On-site; PHP 320,000 - 520,000; Full time

Benefits offered by this job

Health benefits eligibility

Life and accident insurances

Paid sick leave and vacation leave

Competitive compensation package

Job summary

ECI is seeking a Service Desk Analyst to deliver end-user desktop support across Windows, Exchange, and Office 365 environments from the Manila-based BGC/Taguig area. The role involves Tier 1-3 ticket handling, server administration, and collaboration with a global team.

You will work onsite 5x a week, with rotating shifts covering UK/EMEA hours. Candidates should have 2+ years in end-user support, strong MS tech experience, and familiarity with security practices like MFA.

Qualifications

• Minimum 2 years of end user support experience.
• Proficient in Windows 10/11 and MS Office 2010-2019, including Office 365 administration.
• Hands-on with Azure, Intune, Exchange Online and SharePoint.
• Basic PowerShell experience; familiarity with IT security concepts (MFA, antivirus).
• Experience with ITIL concepts and MSP environments is a plus.

Responsibilities

• Provide Level 3 end-user desktop support for Windows, Exchange, and Office 365.
• Resolve incidents and requests; triage, troubleshoot, and document tickets.
• Assist with Active Directory user management and group policy tasks.
• Coordinate with vendors for warranty service and escalations.
• Support Windows PCs, servers, Azure, VMware and cloud migration projects.

Skills

End user support

Windows 10/11

Office 365

Azure

PowerShell basics

Active Directory

Networking basics

MS Exchange

MFA security concepts

Remote support

Tools

ServiceNow

Jira

ConnectWise

Job description

ECI is seeking a Service Desk Analyst to deliver end-user desktop support across Windows, Exchange, and Office 365 environments from the Manila-based BGC/Taguig area. The role involves Tier 1-3 ticket handling, server administration, and collaboration with a global team.

You will work onsite 5x a week, with rotating shifts covering UK/EMEA hours. Candidates should have 2+ years in end-user support, strong MS tech experience, and familiarity with security practices like MFA.