Senior Service Desk Analyst — Global Windows & Office 365 Support

ECI; Philippines; Presencial; PHP 320 000 - 520 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits eligibility

Life and accident insurances

Paid sick leave and vacation leave

Competitive compensation package

Resumo da oferta

ECI is seeking a Service Desk Analyst to deliver end-user desktop support across Windows, Exchange, and Office 365 environments from the Manila-based BGC/Taguig area. The role involves Tier 1-3 ticket handling, server administration, and collaboration with a global team.

You will work onsite 5x a week, with rotating shifts covering UK/EMEA hours. Candidates should have 2+ years in end-user support, strong MS tech experience, and familiarity with security practices like MFA.

Qualificações

• Minimum 2 years of end user support experience.
• Proficient in Windows 10/11 and MS Office 2010-2019, including Office 365 administration.
• Hands-on with Azure, Intune, Exchange Online and SharePoint.
• Basic PowerShell experience; familiarity with IT security concepts (MFA, antivirus).
• Experience with ITIL concepts and MSP environments is a plus.

Responsabilidades

• Provide Level 3 end-user desktop support for Windows, Exchange, and Office 365.
• Resolve incidents and requests; triage, troubleshoot, and document tickets.
• Assist with Active Directory user management and group policy tasks.
• Coordinate with vendors for warranty service and escalations.
• Support Windows PCs, servers, Azure, VMware and cloud migration projects.

Conhecimentos

End user support

Windows 10/11

Office 365

Azure

PowerShell basics

Active Directory

Networking basics

MS Exchange

MFA security concepts

Remote support

Ferramentas

ServiceNow

Jira

ConnectWise

Descrição da oferta de emprego

ECI is seeking a Service Desk Analyst to deliver end-user desktop support across Windows, Exchange, and Office 365 environments from the Manila-based BGC/Taguig area. The role involves Tier 1-3 ticket handling, server administration, and collaboration with a global team.

You will work onsite 5x a week, with rotating shifts covering UK/EMEA hours. Candidates should have 2+ years in end-user support, strong MS tech experience, and familiarity with security practices like MFA.