Senior IT Service Desk Engineer: Cloud & Entra ID

Eastvantage Group

Pasig

On-site

PHP 900,000 - 1,300,000

Full time

2 days ago

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Job summary

Eastvantage Group is seeking a Senior Service Desk Analyst to serve as a senior technical authority and primary escalation point for global clients. You will guide complex incident resolution, optimize cloud and identity infrastructure, and mentor junior analysts.

The role requires strategic problem-solving, strong client relationship management, and a proactive approach to continuous service improvement across Microsoft 365, Intune, Entra ID, and enterprise devices.

Qualifications

Bachelor’s degree in IT or related field or strong hands-on experience.
5+ years in Microsoft 365, Intune, endpoint management, and Entra ID.
Experience supporting global users or enterprise environments.
Certification: MS-900 (Microsoft 365 Fundamentals) is mandatory.
Preferred: AZ-104 / M365 certifications, ITIL v4, CompTIA Network+/Security+, CCNA.

Responsibilities

Act as primary escalation point for complex issues across cloud and hybrid environments.
Oversee incident lifecycle and perform RCA for recurring issues.
Configure Entra ID including SSO, SCIM onboarding, and App registrations.
Manage device enrollment and policy enforcement with Intune across Windows, macOS, iOS, Android.
Assist client rollouts, migrations, and onboarding projects with leadership.
Manage Windows/Mac OS enterprise environments, servers, backups, and cloud apps (M365, Azure, Entra ID, Google Workspace).
Design and automate service desk workflows to reduce resolution times.
Author advanced technical documentation and SOPs; maintain knowledge base.
Mentor junior analysts and perform quality assurance of ticket resolution.