Senior Service Desk Analyst – M365 and Intune Administrator

Eastvantage Business Solutions Inc.; Pasig; Ibrido; PHP 600.000 - 900.000; Tempo pieno

Descrizione del lavoro

Eastvantage Business Solutions Inc. is seeking a Senior Service Desk Analyst with deep expertise in Microsoft 365, Intune, and Entra ID to join our global client support team. You will handle advanced troubleshooting, escalations, and proactive IT operations across multiple platforms.

The role requires 5+ years hands-on experience in M365, Intune, and Entra ID, plus 2+ years in L2/Senior roles. Hybrid work mode begins after 3 months, with on-site presence in Ortigas Center, Pasig.

Competenze

• Bachelor's degree in IT, Computer Science, Information Systems, Computer Engineering, or related field; diploma may be considered with strong hands-on experience.
• At least 5 years of hands-on experience in Microsoft 365, Intune, endpoint management, and Entra ID, including 2+ years in L2/Senior Analyst roles.
• Advanced knowledge of Microsoft 365 and Entra ID, including SSO, CA, Enterprise Applications, and App Registrations.

Mansioni

• Provide advanced technical support and act as the primary escalation point for complex IT issues.
• Manage critical incidents, conduct RCA, and ensure SLAs compliance.
• Administer Microsoft Entra ID: SSO, Enterprise Applications, SCIM provisioning, App Registrations.
• Manage Microsoft Intune and device lifecycles, including enrollment, policies, configuration, and app deployment across OSs.
• Administer and optimize Microsoft 365, Azure/Entra ID, Google Workspace, AD, and enterprise infrastructure.
• Support client rollouts, migrations, MDM onboarding projects, and infra enhancements.
• Identify opportunities for process improvement and automation to enhance service desk efficiency.
• Maintain technical docs, knowledge bases, SOPs.
• Mentor junior analysts, review ticket quality, promote technical excellence.

Conoscenze

Microsoft 365

Intune

Entra ID

L2 support

PowerShell

Root Cause Analysis

Formazione

Bachelor's degree in IT/CS

Strumenti

PowerShell

Active Directory

Azure

Google Workspace

Descrizione del lavoro

WE'RE HIRING: Senior Service Desk Analyst – M365 and Intune Administration!

Are you an experienced IT professional with strong expertise in Microsoft 365, Intune, and Entra ID? We're looking for a proactive and technically skilled Senior Service Desk Analyst to join our team! If you're passionate about solving complex technical issues, optimizing IT operations, and delivering exceptional support to global clients, this opportunity is for you!

Location: WFOI, 2nd Floor, Saint Francis Square, Bank Drive, Ortigas Center, Pasig City

Work Mode: Work from Office (WFO), Hybrid after 3 months

Role: Senior Service Desk Analyst – M365 and Intune Administration

What You'll Do:

• Provide advanced technical support and act as the primary escalation point for complex IT issues.
• Manage critical incidents, conduct Root Cause Analysis (RCA), and ensure compliance with service-level agreements (SLAs).
• Administer Microsoft Entra ID, including Single Sign-On (SSO), Enterprise Applications, SCIM provisioning, and App Registrations.
• Manage Microsoft Intune and end-to-end device lifecycles, including enrollment, compliance policies, configuration, and application deployment across Windows, macOS, iOS, Android, and BYOD devices.
• Administer and optimize Microsoft 365, Azure/Entra ID, Google Workspace, Active Directory, and enterprise infrastructure.
• Support client rollouts, migrations, MDM onboarding projects, and infrastructure enhancements.
• Identify opportunities for process improvement and automation to enhance service desk efficiency.
• Maintain technical documentation, knowledge base articles, architectural guides, and standard operating procedures (SOPs).
• Mentor junior analysts, review ticket quality, and promote technical excellence across the team.

What We're Looking For:

• Bachelor's degree in IT, Computer Science, Information Systems, Computer Engineering, or a related field. A relevant technical diploma may be considered with strong hands-on experience.
• At least 5 years of hands-on experience in Microsoft 365, Intune, endpoint management, and Entra ID, including 2+ years in an L2/Senior Analyst or technical escalation role.
• Strong experience with Microsoft Intune, including device enrollment, compliance and configuration policies, and application deployment across multiple operating systems.
• Advanced knowledge of Microsoft 365 and Entra ID, including SSO, Conditional Access, Enterprise Applications, and App Registrations.
• Working knowledge of Active Directory, networking, VPNs, DNS/DHCP, and cloud administration.
• Experience with PowerShell, automation, Root Cause Analysis, and process improvement is an advantage.
• Excellent communication, problem-solving, and stakeholder-management skills, with experience supporting VIP users or global teams.
• Ability to independently resolve complex escalations, collaborate across teams, and mentor junior analysts.

Certifications:

• Mandatory: MS-900 – Microsoft 365 Fundamentals
• Preferred: Microsoft AZ-104, other Microsoft 365 certifications, ITIL v4, CompTIA Network+/Security+, or CCNA.

Ready to take the next step in your IT career?

Join our team and help deliver secure, efficient, and exceptional IT services while driving continuous improvement across the digital workplace!