Senior Service Desk: Master M365 & Intune Admin

Eastvantage Business Solutions Inc.; Pasig; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Eastvantage Business Solutions Inc. is seeking a Senior Service Desk Analyst with deep expertise in Microsoft 365, Intune, and Entra ID to join our global client support team. You will handle advanced troubleshooting, escalations, and proactive IT operations across multiple platforms.

The role requires 5+ years hands-on experience in M365, Intune, and Entra ID, plus 2+ years in L2/Senior roles. Hybrid work mode begins after 3 months, with on-site presence in Ortigas Center, Pasig.

Qualifications

• Bachelor's degree in IT, Computer Science, Information Systems, Computer Engineering, or related field; diploma may be considered with strong hands-on experience.
• At least 5 years of hands-on experience in Microsoft 365, Intune, endpoint management, and Entra ID, including 2+ years in L2/Senior Analyst roles.
• Advanced knowledge of Microsoft 365 and Entra ID, including SSO, CA, Enterprise Applications, and App Registrations.

Responsibilities

• Provide advanced technical support and act as the primary escalation point for complex IT issues.
• Manage critical incidents, conduct RCA, and ensure SLAs compliance.
• Administer Microsoft Entra ID: SSO, Enterprise Applications, SCIM provisioning, App Registrations.
• Manage Microsoft Intune and device lifecycles, including enrollment, policies, configuration, and app deployment across OSs.
• Administer and optimize Microsoft 365, Azure/Entra ID, Google Workspace, AD, and enterprise infrastructure.
• Support client rollouts, migrations, MDM onboarding projects, and infra enhancements.
• Identify opportunities for process improvement and automation to enhance service desk efficiency.
• Maintain technical docs, knowledge bases, SOPs.
• Mentor junior analysts, review ticket quality, promote technical excellence.

Skills

Microsoft 365

Intune

Entra ID

L2 support

PowerShell

Root Cause Analysis

Education

Bachelor's degree in IT/CS

Tools

PowerShell

Active Directory

Azure

Google Workspace

Job description

Eastvantage Business Solutions Inc. is seeking a Senior Service Desk Analyst with deep expertise in Microsoft 365, Intune, and Entra ID to join our global client support team. You will handle advanced troubleshooting, escalations, and proactive IT operations across multiple platforms.

The role requires 5+ years hands-on experience in M365, Intune, and Entra ID, plus 2+ years in L2/Senior roles. Hybrid work mode begins after 3 months, with on-site presence in Ortigas Center, Pasig.