Senior IT Ops Tech Rep – Systems & Support

Concentrix; Davao City; On-site; PHP 391,000 - 614,000; Full time

Job summary

Concentrix in the Philippines is seeking a Sr Technical Representative for IT Operations (TCF). You will provide advanced system-level support for multi-user environments, covering hardware and software, installation, configuration, maintenance, and problem-solving alongside a global IT team.

Key responsibilities include coordinating with engineering teams, performing telephony support, patching and antivirus checks, backups, site maintenance, and ongoing training.

Qualifications

• Bachelor's Degree in related field with 1–3 years of relevant experience preferred.
• Effective communication skills, both written and verbal.
• Ability to multi-task and meet timelines on deliverable.
• Detail-oriented.
• Proficient in Microsoft Office.

Responsibilities

• Coordinate as smart hands with different portfolio and engineering workgroups
• Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes
• Perform hardware and software upgrades to peripheral equipment
• Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients
• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
• Perform site maintenance and safety checks of assigned equipment
• Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
• Perform backup for the onsite servers and technologies
• Complete all assigned, mandatory training within the timeframe provided
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports

Skills

Communication

Multitasking

Detail-oriented

MS Office

Education

Bachelor's Degree in related field

Job description

Concentrix in the Philippines is seeking a Sr Technical Representative for IT Operations (TCF). You will provide advanced system-level support for multi-user environments, covering hardware and software, installation, configuration, maintenance, and problem-solving alongside a global IT team.

Key responsibilities include coordinating with engineering teams, performing telephony support, patching and antivirus checks, backups, site maintenance, and ongoing training.