Senior IT Ops Tech Rep: Infrastructure & Support

Concentrix

Davao City

On-site

PHP 320,000 - 440,000

Full time

4 days ago

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Job summary

Concentrix is seeking a Sr Technical Representative in IT Operations to deliver advanced system-level support for hardware and software across multi-user environments. You will install, configure, maintain, and troubleshoot systems, with coordination across portfolio and engineering teams.

The role requires a Bachelor's degree with 1–3 years of relevant experience, strong communication skills, and proficiency in Microsoft Office.

Qualifications

Bachelor's Degree in related field with 1–3 years of relevant experience.
Effective written and verbal communication skills.
Ability to multi-task and meet timelines on deliverables.
Detail-oriented approach to tasks.
Proficient in Microsoft Office.

Responsibilities

Coordinate as smart hands with different portfolio and engineering teams.
Provide telephony support for installation and troubleshooting on telephone sets and voice mailboxes.
Perform hardware and software upgrades to peripheral equipment.
Attend to break/fix engagements for technology-related problems from internal and external clients.
Prepare, maintain and submit reports of computer hardware and software inventory by site and system.
Perform site maintenance and safety checks of assigned equipment.
Ensure antivirus definitions and Microsoft patches are updated as outlined by Desktop Engineering.
Perform backup for onsite servers and technologies.
Complete all assigned mandatory training within the timeframe provided.
Conduct and/or participate in regularly scheduled 1:1 meetings with manager and direct reports.