Sr Technical Representative IT Operations TCF

Concentrix; Davao City; On-site; PHP 320,000 - 440,000; Full time

Job summary

Concentrix is seeking a Sr Technical Representative in IT Operations to deliver advanced system-level support for hardware and software across multi-user environments. You will install, configure, maintain, and troubleshoot systems, with coordination across portfolio and engineering teams.

The role requires a Bachelor's degree with 1–3 years of relevant experience, strong communication skills, and proficiency in Microsoft Office.

Qualifications

• Bachelor's Degree in related field with 1–3 years of relevant experience.
• Effective written and verbal communication skills.
• Ability to multi-task and meet timelines on deliverables.
• Detail-oriented approach to tasks.
• Proficient in Microsoft Office.

Responsibilities

• Coordinate as smart hands with different portfolio and engineering teams.
• Provide telephony support for installation and troubleshooting on telephone sets and voice mailboxes.
• Perform hardware and software upgrades to peripheral equipment.
• Attend to break/fix engagements for technology-related problems from internal and external clients.
• Prepare, maintain and submit reports of computer hardware and software inventory by site and system.
• Perform site maintenance and safety checks of assigned equipment.
• Ensure antivirus definitions and Microsoft patches are updated as outlined by Desktop Engineering.
• Perform backup for onsite servers and technologies.
• Complete all assigned mandatory training within the timeframe provided.
• Conduct and/or participate in regularly scheduled 1:1 meetings with manager and direct reports.

Skills

Communication

Multi-tasking

Detail-oriented

Microsoft Office

Education

Bachelor's degree

Job description

Job Title: Sr Technical Representative, IT Operations (TCF)

Job Description:

Were Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "Worlds Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

Essential Functions/Core Responsibilities

The Sr Tech Rep, IT Ops works within established procedures with a moderate degree of supervision and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position requires intermediate knowledge for hardware and software troubleshooting.

• Coordinate as smart hands with different portfolio and engineering workgroups
• Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes
• Perform hardware and software upgrades to peripheral equipment
• Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients
• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
• Perform site maintenance and safety checks of assigned equipment
• Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
• Perform backup for the onsite servers and technologies
• Complete all assigned, mandatory training within the timeframe provided
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports

Candidate Profile

• Bachelor's Degree in related field from a four-year college or university with one to three years of relevant experience preferred
• Effective communication skills, both written and verbal
• Ability to multi-task and meet timelines on deliverable
• Detail-oriented
• Proficient in Microsoft Office

Career Framework Role

Has developed knowledge and skills through formal training or considerable work experience. Entry level often for those with work experience in the skill area. Works within established procedures with a moderate degree of supervision. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.

Location:

PHL Davao 9th, 11th, 12th & 14th Flrs, Davao Finance Center

Time Type:

Full time