Senior IT Operations Lead — Cloud, Security & Endpoints

SVEN Ingenuity Group

Quezon City

Hybrid

PHP 900,000 - 1,200,000

Full time

14 days+

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Benefits offered by this job

HMO

Life insurance

Growth opportunities

On-site and remote work flexibility

Job summary

SVEN Ingenuity Group in Quezon City, Philippines is seeking a Senior IT Specialist to lead Enterprise IT Operations and serve as the technical backbone of the IT infrastructure. You will manage advanced troubleshooting, Microsoft Intune, M365, Active Directory, and security, while mentoring IT Specialists and driving process improvements.

The role requires on-call readiness, on-site support with potential travel, and a hybrid work setup balancing remote and in-person tasks.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a relevant engineering discipline.
Relevant certifications in Microsoft 365 Administration, Entra ID, and IT service management are a plus but not required.
Experience with Microsoft 365 Administration, Entra ID (Active Directory), Intune, and Defender is essential.

Responsibilities

Manage endpoint devices via Intune, enforcing compliance, patch management, and security policies.
Oversee Microsoft 365 and Azure AD environments, handling user provisioning, access control, and security.
Configure and maintain network infrastructure including switches, firewalls, VPNs, and wireless networks.
Implement and maintain backup systems and disaster recovery procedures.
Conduct proactive system monitoring and optimization.
Document IT infrastructure, policies, and configurations.
Handle Tier 3 escalations and guide IT Specialists through resolution.
Participate in IT audits, security assessments, and capacity planning.