IT Specialist

SVEN Ingenuity Group; Quezon City; On-site; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

HMO

Life insurance

Growth opportunities

On-site and remote work flexibility

Job summary

SVEN Ingenuity Group in Quezon City, Philippines is seeking a Senior IT Specialist to lead Enterprise IT Operations and serve as the technical backbone of the IT infrastructure. You will manage advanced troubleshooting, Microsoft Intune, M365, Active Directory, and security, while mentoring IT Specialists and driving process improvements.

The role requires on-call readiness, on-site support with potential travel, and a hybrid work setup balancing remote and in-person tasks.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a relevant engineering discipline.
• Relevant certifications in Microsoft 365 Administration, Entra ID, and IT service management are a plus but not required.
• Experience with Microsoft 365 Administration, Entra ID (Active Directory), Intune, and Defender is essential.

Responsibilities

• Manage endpoint devices via Intune, enforcing compliance, patch management, and security policies.
• Oversee Microsoft 365 and Azure AD environments, handling user provisioning, access control, and security.
• Configure and maintain network infrastructure including switches, firewalls, VPNs, and wireless networks.
• Implement and maintain backup systems and disaster recovery procedures.
• Conduct proactive system monitoring and optimization.
• Document IT infrastructure, policies, and configurations.
• Handle Tier 3 escalations and guide IT Specialists through resolution.
• Participate in IT audits, security assessments, and capacity planning.

Skills

Advanced troubleshooting

Active Directory management

Intune management

Network security

On-call readiness

Documentation

Education

Bachelor's degree in Computer Science or IT

Tools

Microsoft Intune

Azure AD

Microsoft Defender

Microsoft 365

Job description

Quezon City, Philippines | Posted on 07/02/2026

Job Description

The Senior IT Specialist serves as a Functional lead to handle operational leadership in Enterprise IT Operations. He will be the technical backbone of the IT infrastructure. This position provides advanced troubleshooting, manages systems administration (Microsoft Intune, M365, Active Directory, Asset Management Portal and other SaaS tools), and oversees network performance and security including Microsoft Intune and Microsoft Defender. It ensures end-to-end reliability of IT operations while mentoring IT Specialists and driving process improvements.

Responsibilities

• Manage endpoint devices via Intune, enforcing compliance, patch management, and security policies.
• Oversee Microsoft 365 and Azure AD environments, handling user provisioning, access control, and security.
• Configure and maintain network infrastructure including switches, firewalls, VPNs, and wireless networks.
• Implement and maintain backup systems and disaster recovery procedures.
• Conduct proactive system monitoring and optimization.
• Document IT infrastructure, policies, and configurations.
• Handle Tier 3 escalations and guide IT Specialists through resolution.
• Participate in IT audits, security assessments, and capacity planning.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a relevant engineering discipline.
• M icrosoft Certification, ITIL (IT Service Management), ITSM (IT Infrastructure Library) or COMPTIA Certification is a plus but not required.
• Relevant experience in Microsoft 365 Administration specifically Entra ID (Active Directory), Microsoft Intune (MDM/MAM) and Microsoft Defender (EndPoint Security).
• Advanced troubleshooting and diagnostics.
• Process ownership and accountability.
• Willing to work on-call or outside working hours to resolve emergency situations and issues.

Other Working Conditions

• Willing to take shifts or over time.
• Willing to do on-site support, travel (Domestic or International if needed).
• Hybrid Work setup (Remote and In-Person).

Benefits

• Own your career path with regular appraisals and growth opportunities.
• Rotate through diverse projects, gaining exposure to different languages, frameworks, and platforms.
• Use your leaves in any way you like – for catching up, pursuing your passions, or contributing to the community.
• Stay healthy and secured with HMO and life insurance, plus all-around support from different experts on mental health, nutrition, finances, and more.