Senior IT Operations & Incident Response Engineer (Onsite)

BDO Unibank; Makati; Vor Ort; PHP 550.000 - 900.000; Vollzeit

Zusammenfassung

BDO Unibank, Inc. is seeking an IT professional to manage incident response, availability, performance, and capacity planning for production environments. The role focuses on incident handling, root-cause analysis, change execution, and proactive monitoring to ensure service reliability.

You will work onsite in Makati/Ortigas with a team that emphasizes structured incident processes and continuous improvement in infrastructure operations.

Qualifikationen

• Degree in IT, Computer Science or Engineering.
• 4-5 years experience in IT.
• At least 1 year exposure to infrastructure support.
• Willing to work onsite and be assigned in Makati/Ortigas.

Aufgaben

• Incident Response, isolation and troubleshooting
• Perform root cause and problem analysis
• Provide findings and recommendation to resolve an incident or recurring issues
• Implement change in accordance to the standards in operations guidelines and policies
• Monitor and manage all production systems in scope
• Ensure availability and performance using available tools / scripts
• Identify automation opportunity and contribute to work efficiency
• Conduct capacity planning and preventive maintenance

Kenntnisse

IT experience

Ausbildung

Degree in IT, Computer Science or Engineering

Jobbeschreibung

BDO Unibank, Inc. is seeking an IT professional to manage incident response, availability, performance, and capacity planning for production environments. The role focuses on incident handling, root-cause analysis, change execution, and proactive monitoring to ensure service reliability.

You will work onsite in Makati/Ortigas with a team that emphasizes structured incident processes and continuous improvement in infrastructure operations.