Banking IT Helpdesk Specialist

BDO Unibank; Davao City; On-site; PHP 279,000 - 446,000; Full time

Job summary

BDO Unibank in the Philippines is seeking a technically skilled professional to join our Enterprise Services Group. The role centers on delivering excellent service for CCC teams, handling inquiries via phone, text, Viber, MS Teams, and corporate email, and performing first-level incident triage and ticketing.

You will monitor ongoing support activities, escalate when needed, and ensure compliance with bank policies while maintaining an organized workspace.

Qualifications

• Bachelor’s degree in a field relevant to the job.
• Experience in banking is an advantage.
• Technology background and/or contact center experience.

Responsibilities

• Handle all technology-related inquiries, requests, problems, and concerns of CCC teams.
• Acknowledge incidents and problems escalated to Technical Support.
• Open incident/problem tickets, assign technicians, follow up, and close tickets.
• Escalate major issues to CCC leadership to facilitate resolution.
• Report and coordinate incidents, problems, and concerns to IT Support and Helpdesk.
• Submit required reports to immediate superior related to inquiries, requests, problems and concerns.
• Comply with bank policies to meet KPI targets and quality standards.
• Monitor and report status of scheduled activities and projects.
• Maintain organized workstation, equipment, supplies and tools.
• Perform other duties as assigned.

Skills

Problem Solving

Communication Skills

Customer Service

Teamwork

Flexibility & Adaptability

Attention to Detail

Initiative & Resourcefulness

Education

Bachelor’s degree in a relevant field

Tools

Windows OS

Windows Server

LAN/WAN

MS Office

MS Outlook

Lotus Notes

Email Client Programs

Job description

BDO Unibank in the Philippines is seeking a technically skilled professional to join our Enterprise Services Group. The role centers on delivering excellent service for CCC teams, handling inquiries via phone, text, Viber, MS Teams, and corporate email, and performing first-level incident triage and ticketing.

You will monitor ongoing support activities, escalate when needed, and ensure compliance with bank policies while maintaining an organized workspace.