Field Engineer

BDO Unibank; Makati; Sur place; PHP 312 000 - 402 000; Plein temps

Résumé du poste

BDO Unibank, Inc. is seeking an on-site IT support specialist to provide technical assistance to branches, business units, and subsidiaries. You will identify problems, troubleshoot hardware and software, document tickets, and escalate issues when needed.

The role includes participating in branch projects, equipment provisioning, and supplies management in the Makati/Ortigas area. The ideal candidate has a BSCOE or ECE degree and relevant IT facility experience, with willingness to work on-site

Qualifications

• Two years experience preferred but not required in IT field work or repair center.
• Strong background in IT equipment troubleshooting.
• Experience gained from service company, bank or other financial institution is an advantage.
• Must be willing to work onsite and be assigned in Makati/Ortigas.

Responsabilités

• Provide IT support to BDO branches, business units and subsidiaries, including problem identification, troubleshooting, and ticket documentation.
• Respond to requests for service within service level standards and escalate as needed.
• Handle projects such as branch implementation, relocation, renovation, and ATM installation.
• Manage supplies and perform administrative tasks related to IT equipment and parts.

Connaissances

IT support

Troubleshooting

On-site support

Formation

BSCOE or ECE or equivalent

Outils

Hardware installation

Description du poste

Job Description:

About BDO

BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.

Job Summary

Responsible for providing IT support to BDO branches, business units and subsidiaries, including problem identification,troubleshooting, and ticket documentation. He addresses and resolves IT-related problem calls, projects, requests, and activites assigned to him. He is also responsible for monitoring and escalating, as needed the issues and concerns raised by users to hisimmediate superior. He is tasked to respond to requests for service or assistance within service level standards. He is alsoresponsible for activity queue schedule, assignment, planning, supporting project implementation and other operational maintenance activities for his area.

Key responsibilities:

A. Field Operations

1. Complete assigned preventive and corrective maintenance tasks and requests.
2. Answer user inquiries regarding computer software and hardware to resolve problems.
3. Assess the readiness of a site to accept installation of IT equipment and make recommendations to address deficiencies or incompatibilities.
4. Preparation of equipment for use, performing installation of hardware, operating systems, and appropriate software.
5. Preparation of necessary tools, spare parts, equipment, software before attending to problem calls and requests such as installations, relocations, etc.
6. Review service call history of the machine and recommend improvements to immediate supervisor.
7. Manage queue of activities to comply with schedule requirements.
8. Prepare incident reports for critical incidents handled.
9. Escalate problems and requests that are beyond the defined standards and processes.

B. Project Support

1. Handle projects such as new branch implementation, relocation, renovation and consolidation of branches, ATM installation, relocation, pull-out, line upgrade.
2. Prepare and submit all documents related to the assigned project.
3. Provide regular status updates on assigned projects to Field Operations lead or project managers.

C. Supplies Management

1. Manage the supply of replacement parts and replacement units, required by his area are available.
2. Request updating of records for issued and received equipment for proper accountability
3. Conduct review and update of Supplies Level, Inventory, and IT equipment for pullout of his assigned area.

D. Other administrative Functions

1. Submit timesheets, liquidation of expenses, reimbursements and other documents on-time.
2. Perform other related functions that may be assigned from time to time

Qualifications:

• Graduate of BSCOE, ECE or equivalent.
• Two years experience preferred but not required in an IT field work assignment or repair center and strong background in IT equipment troubleshooting.
• Experiencegained from service company, bank or other financial institution is an advantage.
• Must be willing to work onsite and be assigned in Makati/Ortigas

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability.

Requirements: