Senior IT Helpdesk Engineer - Remote, Flexible PST Shifts

IT Accuracy, LLC.; Metro Manila; Remote; PHP 446,000 - 781,000; Full time

Job summary

IT Accuracy is seeking a Senior IT Helpdesk Technician to support clients in a remote, fast-paced environment. The role emphasizes troubleshooting, user assistance, and precise documentation of issues.

The ideal candidate has 5+ years of IT support experience, strong communication skills, and the ability to work independently while delivering excellent customer service across remote channels.

Qualifications

• Minimum 5 years of Windows desktop support experience.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills.
• Experience working with ticketing systems.
• Ability to document technical work and troubleshooting steps.
• Strong problem-solving and customer service skills.
• Self-motivated and able to work independently.
• Comfortable providing technical support over the phone and through remote-support tools.

Responsibilities

• Troubleshoot and resolve technical issues for clients.
• Provide excellent customer service and maintain high service standards.
• Accurately document work and troubleshooting steps in the ticketing system.
• Support clients remotely and via phone during assigned shifts.

Skills

5+ years IT support

Excellent communication

Organizational skills

Time management

Documentation

Customer service

Self-motivation

Phone & remote support

Tools

Ticketing systems

Remote-support tools

PowerShell

Microsoft 365

Azure/AWS

Citrix

Backup solutions (Veeam/Datto)

Job description

IT Accuracy is seeking a Senior IT Helpdesk Technician to support clients in a remote, fast-paced environment. The role emphasizes troubleshooting, user assistance, and precise documentation of issues.

The ideal candidate has 5+ years of IT support experience, strong communication skills, and the ability to work independently while delivering excellent customer service across remote channels.