Remote Help Desk Specialist — 24/7 IT Support

Outsourced Quality Assured Services Pty; Philippines; Remote; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Home-based

Job summary

Outsourced Quality Assured Services Pty seeks a Help Desk Support professional to provide technical assistance to internal and external clients. The role focuses on Windows desktop troubleshooting, software and hardware issues, and user account support.

You will work with staff, clients, and vendors, following established processes to improve helpdesk efficiency and end-user satisfaction. Shift timing is Monday–Friday, 10PM–7AM Manila time, with home-based work arrangements.

Qualifications

• 2 years of experience in a Help Desk or Technical Support environment.
• Strong customer service experience with focus on delivering excellence.
• Solid understanding of Windows Desktop operating systems and basic network concepts.

Responsibilities

• Provide installation, configuration, maintenance, and troubleshooting support for hardware, software, printers, and peripherals.
• Offer phone and remote desktop support to customers.
• Create and update tickets and respond to outages or incidents.
• Perform root cause analysis and assist with software updates and patches.
• Provide end-user training and assist with account access as needed.

Skills

Help desk

Customer service

Windows 10

TCP/IP

Troubleshooting

Remote support

Communication

Job description

Outsourced Quality Assured Services Pty seeks a Help Desk Support professional to provide technical assistance to internal and external clients. The role focuses on Windows desktop troubleshooting, software and hardware issues, and user account support.

You will work with staff, clients, and vendors, following established processes to improve helpdesk efficiency and end-user satisfaction. Shift timing is Monday–Friday, 10PM–7AM Manila time, with home-based work arrangements.