URGENT: Senior IT Helpdesk Engineer (Permanent Work from Home)

IT Accuracy, LLC.; Metro Manila; Remote; PHP 446,000 - 781,000; Full time

Job summary

IT Accuracy is seeking a Senior IT Helpdesk Technician to support clients in a remote, fast-paced environment. The role emphasizes troubleshooting, user assistance, and precise documentation of issues.

The ideal candidate has 5+ years of IT support experience, strong communication skills, and the ability to work independently while delivering excellent customer service across remote channels.

Qualifications

• Minimum 5 years of Windows desktop support experience.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills.
• Experience working with ticketing systems.
• Ability to document technical work and troubleshooting steps.
• Strong problem-solving and customer service skills.
• Self-motivated and able to work independently.
• Comfortable providing technical support over the phone and through remote-support tools.

Responsibilities

• Troubleshoot and resolve technical issues for clients.
• Provide excellent customer service and maintain high service standards.
• Accurately document work and troubleshooting steps in the ticketing system.
• Support clients remotely and via phone during assigned shifts.

Skills

5+ years IT support

Excellent communication

Organizational skills

Time management

Documentation

Customer service

Self-motivation

Phone & remote support

Tools

Ticketing systems

Remote-support tools

PowerShell

Microsoft 365

Azure/AWS

Citrix

Backup solutions (Veeam/Datto)

Job description

About Us
IT Accuracy is a leading Managed IT Services provider based in Los Angeles, delivering high-quality solutions in IT Support, Cloud Computing, Server Management, Help Desk, and Cybersecurity. We provide 24/7 monitoring and management to help ensure the stability, security, and seamless operation of our clients’ IT environments.

We’re looking for a talented Senior IT Helpdesk Technician to join our dynamic and growing IT Infrastructure team. If you’re passionate about technology, enjoy helping users solve technical problems, and are committed to continuous learning, we’d love to hear from you.

Role Overview

The Senior IT Helpdesk Technician will play a critical role in supporting our clients’ IT environments. You will be responsible for troubleshooting and resolving technical issues, providing excellent customer service, maintaining high service standards, and accurately documenting your work in our ticketing system.

This is a full-time remote position with shift flexibility required between 6:00 AM and 10:00 PM PST, including weekends.

Qualifications & Experience

We’re seeking an individual with at least 5 years of hands-on IT support experience, along with excellent communication, organizational, and problem‑solving skills.

Required:

• Minimum 5 years of Windows desktop support experience

• Excellent written and verbal communication skills

• Strong organizational and time‑management skills

• Experience working with ticketing systems

• Ability to accurately document technical work and troubleshooting steps

• Strong problem‑solving and customer service skills

• Self‑motivated and able to work independently

• Comfortable providing technical support over the phone and through remote‑support tools

Preferred — A Plus, But Not Required

• macOS/iOS support

• Microsoft 365 support

• PowerShell scripting

• Microsoft Azure and/or Amazon AWS

• Citrix support

• Backup systems such as Veeam, Datto, or similar platforms

• Cisco Meraki

• Microsoft Windows Server administration

Only shortlisted applicants will be contacted.

Be part of a team that values technical expertise, professionalism, accountability, and client success. We look forward to meeting you!