Team Leader

ADP, Inc.; Makati; On-site; PHP 1,500,000 - 2,500,000; Full time

Job summary

ADP, Inc. is seeking a WorkForce Software Implementation Services Team Leader to guide a team of Functional Consultants and Project Managers. You will drive delivery excellence and foster customer satisfaction while developing talent and aligning projects with client goals.

The role emphasizes coaching, governance, and a data-driven approach to optimize implementations across our global client portfolio.

Qualifications

• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience leading implementations and managing client relationships.
• Strong communication, problem-solving, and stakeholder management skills.

Responsibilities

• Lead a team of Functional Consultants and Project Managers to deliver WFS implementations.
• Drive operational excellence and ensure on-time delivery of projects.
• Coach and develop team members through feedback and performance reviews.
• Partner with clients and internal stakeholders to ensure high-quality outcomes.

Skills

Team Leadership

Mentoring

Project Management

Stakeholder Management

Communication

Problem-Solving

Conflict Resolution

Microsoft Office

SQL

Education

Bachelor's degree or equivalent

Tools

SQL

PM Tools

Job description

The WorkForce Software (WFS) Implementation Department is the team responsible for delivering high-quality, on-time, and scalable implementations of WFS solutions across our global client portfolio. We are involved with the full life cycle from sales engagement to successful delivery and implementation of WFS products. Our departments mission is to ensure clients achieve measurable value quickly, supported by consistent methodology, strong governance, and technically skilled project teams. As a WorkForce Software Implementation Services Team Leader, you will lead a team of Functional Consultants and Project Managers responsible for delivering successful workforce management implementations. You will drive operational excellence, support consultant development, and partner with internal and client stakeholders to ensure high-quality project delivery and customer satisfaction. Team Leadership & Talent Development Lead, coach, and develop a team of Functional Consultants and Project Managers, providing ongoing feedback, mentoring, and career development support. Create a high-performance and engaged team environment focused on accountability, collaboration, and continuous learning. Manage performance management activities, including goal setting, performance reviews, development planning, and talent management. Support workforce planning, onboarding, training, and succession planning initiatives. Implementation Delivery & Operational Excellence Lead and oversee the successful delivery of implementation projects across the team, ensuring commitments are met with quality, consistency, and customer focus. Monitor project health, resource utilization, capacity planning, and operational performance metrics. Ensure adherence to implementation methodologies, standard processes, documentation standards, and best practices.

PRODUCT / TECHNICAL SKILLS / REQUIREMENTS 5+ years of experience in software implementation, consulting, project delivery, or other client-facing roles supporting enterprise applications. 2+ years of experience leading, mentoring, coaching, or supervising implementation, consulting, or service delivery professionals. Strong understanding of software implementation lifecycles, including requirements gathering, configuration, testing, deployment, and customer transition activities. Proven experience managing customer relationships, resolving escalations, and influencing positive business outcomes. Experience managing competing priorities, resource allocation, workload balancing, and operational performance metrics. Strong communication, stakeholder management, problem-solving, and conflict-resolution skills. Proficiency with Microsoft Office applications and project management or resource planning tools. Bachelor's degree or equivalent combination of education and relevant work experience.

PREFFERED QUALIFICATIONS Experience implementing, supporting, or consulting on Workforce Management, Time and Attendance, Payroll, HR, Human Capital Management (HCM), or related enterprise software solutions. Experience leading teams implementing Workforce Management, Time & Attendance, Payroll, HR, or Human Capital Management (HCM) solutions. 3+ years of people leadership experience within a software implementation, professional services, or consulting organization. Experience with WorkForce Software, UKG, Workday, SAP SuccessFactors, Oracle HCM, ADP Workforce Manager, or similar workforce management platforms. Familiarity with SQL, data migration, integrations, reporting, or related technical disciplines. Professional certifications in Project Management, Agile methodologies, HR, Payroll, or related disciplines are a plus.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.