NAS WFN Payroll HCM Service Consultant

adpinternalcareers; Makati; On-site; PHP 400,000 - 650,000; Full time

Job summary

ADP is seeking a NAS HCM Service Consultant specialized in WFN payroll to provide comprehensive support to National Account clients using our Human Capital Management software solutions.

You will ensure accurate payroll processing, serve as a trusted advisor, and help clients maximize system functionality and efficiency.

Qualifications

• At least 1 year of experience in logical troubleshooting and problem solving.
• Experience in client support for technical software applications.
• Ability to communicate with internal and external partners.
• Strong ownership of client issues and inquiries.
• Ability to manage multiple issues and prioritize tasks.

Responsibilities

• Provide functional and technical support to an assigned base of National Account clients.
• Build relationships with key client contacts and advise on best practices.
• Provide consultative insight to streamline processes and maximize system usage.
• Research, troubleshoot, and resolve ADP/client application issues.
• Communicate and exceed client expectations; set priorities and follow-up.
• Adhere to ADP's core values.

Skills

Verbal communication

Written communication

Call handling

Troubleshooting

Time management

Tools

Microsoft Office

PC navigation

Job description

As a NAS HCM Service Consultant specializing in WFN payroll, you will be responsible for providing comprehensive support and consultation to clients utilizing our Human Capital Management software solutions.

You will play a crucial role in ensuring accurate and efficient payroll processing for our clients, while also serving as a trusted advisor in navigating complex payroll-related inquiries.

Provides functional and technical support to an assigned base of National Account clients, which requires advanced product knowledge and technical expertise.

Build strong relationships with key client contacts providing guidance on best practices and industry trends.

Provides ongoing consultative insight into methods which will enable clients to streamline processes and maximize usage of available system functionality.

Research, Troubleshoot, and Resolve. You will research, troubleshoot, and resolve ADP/client application issues in the areas of system setup, product functionality, product enhancements, and general client inquiries. You will analyze complex client requirements for payroll, benefits, time, and human resources policy and procedures. You will take the initiative to seek answers, solutions, and positive outcomes in a timely manner for both the client and ADP.

Communicate and Exceed Client Expectations. You will use your strong interpersonal skills and product knowledge to communicate with customers and representatives to resolve issues. You will set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything."

PRODUCT / TECHNICAL SKILLS

• Strong verbal and written communication skills
• Proficient in PC navigation and Knowledgeable in use of Microsoft Office Tools
• Understands and can troubleshoot client issues effectively and efficiently.
• Demonstrate experience in client support for technical software application.
• Ability to effectively communicate with both internal and external partners.
• Must have high level of responsibility to own clients issues and inquiries.
• Solid technical foundation to provide support for any standard business application.Minimum 1-year experience in logical troubleshooting, problem solving, and following established escalation process.
• Ability to manage time and prioritize multiple client issues, inquiries, projects and scheduled meetings effectively.
• Highly proficient in call handling.