Senior Hub Operations Lead - E-commerce & Logistics

Shopee; Manila; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Shopee Manila hub is seeking an experienced Team Lead to oversee daily hub operations, ensuring smooth and efficient functioning across the warehouse and support teams. You will lead team briefings, assess performance, and drive KPI improvements with process initiatives.

The role requires a Bachelor's degree or higher, at least 4 years in supply chain & logistics, and experience in e-commerce fulfilment. You will collaborate with Customer Support and external agency coordinators to maintain

Qualifications

• Bachelor's Degree or higher in related fields.
• Leadership role in a division or team, within a warehouse/hub environment.
• Minimum of 4 years experience in Supply Chain & Logistics / e-commerce fulfilment.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub and implement process improvements.
• Assist Customer Support with escalations and coordinate with agency coordinators.

Skills

Leadership

Team management

KPI monitoring

Process improvement

Stakeholder coordination

Education

Bachelor's degree or higher in related field

Job description

Shopee Manila hub is seeking an experienced Team Lead to oversee daily hub operations, ensuring smooth and efficient functioning across the warehouse and support teams. You will lead team briefings, assess performance, and drive KPI improvements with process initiatives.

The role requires a Bachelor's degree or higher, at least 4 years in supply chain & logistics, and experience in e-commerce fulfilment. You will collaborate with Customer Support and external agency coordinators to maintain