Senior HR Supervisor

WrkPod Inc.; Dumaguete; On-site; PHP 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid time off

Leadership growth opportunities

Job summary

WrkPod Inc. is seeking a Senior HR Supervisor to provide strategic, hands-on leadership across multiple sites in the Philippines. You will govern HR policies, oversee complex employee relations, ensure DOLE compliance, and build robust HR processes while mentoring HR teams.

The role requires extensive experience in labor law, HRIS, payroll systems, and executive stakeholder management. Join a collaborative environment with opportunities for growth and strong benefits.

Qualifications

• Minimum 8+ years of HR experience in multi-site operations.
• Bachelor's degree in HR, Psychology, Business Administration or related field.
• Deep expertise in Philippine Labor Laws, DOLE regulations, and complex disciplinary procedures.
• Hands-on experience with HRIS platforms, timekeeping/payroll systems, and GSuite/MS Office.
• Professional HR certifications (e.g., CHRP, PHR) are a strong advantage.

Responsibilities

• Governance & SOP Development: lead creation, review, and improvement of HR policies and SOPs aligned with Philippine labor laws.
• Complex Case Management: main escalation point for employee relations, grievances, and high-risk separations.
• Compliance & HR Audits: conduct audits, track regulatory risks, ensure DOLE compliance, and action plans.
• Team Leadership & Supervision: provide leadership and coaching to HR Generalists, Specialists, and Assistants.
• Performance & Investigation Frameworks: standardize performance mgmt and lead investigations.
• Business Partnership & Continuous Improvement: partner with leaders and analyze HR metrics to drive improvements.

Skills

People leadership

HR governance

Analytical thinking

Communication skills

Education

Bachelor's degree in HR/Business/Related

Tools

HRIS

Timekeeping/Payroll systems

GSuite/MS Office

Job description

As the Senior HR Supervisor, you will serve as the senior support to the HR Manager. You will play a crucial role in providing functional leadership and driving HR operations across multiple operating locations. This strategic, hands‑on leadership role focuses on managing complex employee relations, building robust HR governance, designing scalable SOPs, enforcing labor compliance, and minimizing organizational risk.

Key Responsibilities

• Governance & SOP Development: Lead the creation, review, and continuous improvement of company-wide HR policies, workflows, and SOPs aligned with Philippine labor laws.

• Complex Case Management: Serve as the main escalation point for complex employee relations, grievances, disciplinary actions, and high-risk separation cases before escalation to the HR Manager.

• Compliance & HR Audits: Conduct periodic audits across sites, track regulatory risks, ensure DOLE compliance, and establish corrective action plans.

• Team Leadership & Supervision: Provide functional leadership, guidance, and coaching to HR Generalists, Specialists, and Assistants to build overall team capability.

• Performance & Investigation Frameworks: Standardize performance management evaluations and lead objective workplace investigation procedures across sites.

• Business Partnership & Continuous Improvement: Partner with operational leaders, analyze HR metrics (attrition, absenteeism, ER cases), and implement automation or process improvements.

Qualifications & Experience

• Experience: Minimum of 8+ years of proven HR experience, preferably in a lead, supervisory, or management capacity within multi-site operations, BPO, or shared services.

• Education: Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field.

• Labor Law Mastery: Deep expertise in Philippine Labor Laws, DOLE regulations, and complex disciplinary/separation procedures.

• Technical Proficiency: Hands‑on experience with HRIS platforms, timekeeping/payroll systems, and GSuite/MS Office.

• Certifications: Professional HR certifications (e.g., CHRP, PHR) are considered a strong advantage.

Core Competencies

• Strong people leadership, coaching, and conflict resolution skills.

• Sound analytical ability to turn HR data into strategic initiatives.

• High emotional intelligence, professional judgment, and unwavering integrity.

• Excellent written and verbal communication skills.

What We Offer

• Competitive compensation aligned with your senior-level expertise.

• Comprehensive health insurance and retirement benefits.

• Paid time off, wellness programs, and leadership growth opportunities.

• A collaborative, supportive, and forward‑thinking work culture.