Senior HR Supervisor

WrkPod Careers; Lapu-Lapu; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid time off

Leadership development

Job summary

WrkPod Careers is seeking a Senior HR Supervisor to act as 2IC to the HR Manager, leading HR operations across multiple locations in the Philippines. The role focuses on governance, policy development, and minimizing organizational risk through strong labor law compliance.

You will mentor HR staff, manage complex employee relations, and drive continuous improvement by analyzing HR metrics and partnering with operations.

Qualifications

• 8+ years of HR experience in multi-site operations (BPO/shared services preferred).
• Bachelor’s degree in Human Resources, Psychology, Business Administration, or related field.
• Expert knowledge of Philippine Labor Laws and DOLE regulations; handling complex disciplinary and separation procedures.
• HR certifications (e.g., CHRP, PHR) are advantageous.

Responsibilities

• Lead creation, review, and improvement of HR policies, workflows, and SOPs aligned with Philippine labor laws.
• Serve as the main escalation point for complex employee relations and high-risk separations.
• Conduct periodic audits across sites to track regulatory risks and implement corrective actions.
• Provide functional leadership, guidance, and coaching to HR Generalists, Specialists, and Assistants.
• Standardize performance management evaluations and lead workplace investigations across sites.
• Partner with operational leaders to analyze HR metrics and drive process improvements.

Skills

People leadership

HR analytics

Employee relations

Communication skills

Conflict resolution

Coaching

Education

Bachelor’s degree in HR or related field

Tools

HRIS

Timekeeping/Payroll systems

GSuite/MS Office

Job description

As the Senior HR Supervisor, you will serve as the Second-in-Command (2IC) to the HR Manager. You will play a crucial role in providing functional leadership and driving HR operations across multiple operating locations. This strategic, hands‑on leadership role focuses on managing complex employee relations, building robust HR governance, designing scalable SOPs, enforcing labor compliance, and minimizing organizational risk.

Key Responsibilities

• Governance & SOP Development: Lead the creation, review, and continuous improvement of company-wide HR policies, workflows, and SOPs aligned with Philippine labor laws.
• Complex Case Management: Serve as the main escalation point for complex employee relations, grievances, disciplinary actions, and high‑risk separation cases before escalation to the HR Manager.
• Compliance & HR Audits: Conduct periodic audits across sites, track regulatory risks, ensure DOLE compliance, and establish corrective action plans.
• Team Leadership & Supervision: Provide functional leadership, guidance, and coaching to HR Generalists, Specialists, and Assistants to build overall team capability.
• Performance & Investigation Frameworks: Standardize performance management evaluations and lead objective workplace investigation procedures across sites.
• Business Partnership & Continuous Improvement: Partner with operational leaders, analyze HR metrics (attrition, absenteeism, ER cases), and implement automation or process improvements.

Qualifications & Experience

• Experience: Minimum of 8+ years of proven HR experience, preferably in a lead, supervisory, or management capacity within multi‑site operations, BPO, or shared services.
• Education: Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field.
• Labor Law Mastery: Deep expertise in Philippine Labor Laws, DOLE regulations, and complex disciplinary/separation procedures.
• Technical Proficiency: Hands‑on experience with HRIS platforms, timekeeping/payroll systems, and GSuite/MS Office.
• Certifications: Professional HR certifications (e.g., CHRP, PHR) are considered a strong advantage.

Core Competencies

• Strong people leadership, coaching, and conflict resolution skills.
• Sound analytical ability to turn HR data into strategic initiatives.
• High emotional intelligence, professional judgment, and unwavering integrity.
• Excellent written and verbal communication skills.

What We Offer

• Competitive compensation aligned with your senior‑level expertise.
• Comprehensive health insurance and retirement benefits.
• Paid time off, wellness programs, and leadership growth opportunities.
• A collaborative, supportive, and forward‑thinking work culture.