Senior HR Ops Associate - APAC (9-month Contract)

G-P; Philippines; Remote; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Generous paid parental leave

Flexible time off

Medical insurance

Dental insurance

Vision insurance

Sabbatical after 5 years

Job summary

G‑P, a global employment platform, seeks a Sr Human Resource Associate for its Regional Shared Service Centre. You will manage back-end HR, payroll, and legal service providers for international entities, with a strong APAC focus.

Ideal candidates have global exposure and can start immediately on a 9‑month fixed-term contract. Responsibilities include onboarding, data management, visa renewals, contracts, payroll coordination, and stakeholder liaison across diverse teams.

Qualifications

• 2-5 years of HR operations experience (SSC experience desirable).
• Detailed knowledge of HR Procedures and policies.
• Experience working within a Shared Services.
• Basic knowledge of labor legislation throughout the APAC region will be an added advantage.
• Excellent customer service skills.
• Proficient in both written and verbal English with the ability to articulate clearly and effectively in various communication settings.
• Literacy with MS Office.
• Possess a proactive 'test-and-learn' mindset; capable of quickly mastering and deploying new AI features and platforms due to fast pace environment.
• Demonstrated AI literacy with the ability to integrate generative AI tools (e.g., Gemini, Notebook LM) into daily workflows to increase efficiency and output quality.
• Resourceful, problem-solving abilities with a focus on identifying and/or resolving issues effectively.
• Experience in stakeholder management, including building positive relationships with both internal and external stakeholders.
• Demonstrating strong self-motivation, attention to detail, and time management skills
• Ability to work in an international team composed of team members in different locations and from different cultures and backgrounds.
• Flexibility to accommodate different time zones based on customer and professional needs.

Responsibilities

• Support key employee life cycle processes such as onboarding of new professionals, professionals' data management, absence managements, visa renewals, transfers, offboarding of professionals.
• Preparing HR documentation, i.e. employment contracts, employment contract amendments, HR policies, benefits enrollment documentation, payroll enrollment documentation, country-specific onboarding guides, employment certificates, certification of termination.
• Organize and maintain employee records via our proprietary Platform: input, update and maintain customer & professional personal data, process various forms related to documenting human resources activities such as new hire, change of status, benefits, terminations, etc.
• Benefits administration on behalf of customers & professionals including collaboration with broker/insurer for professionals’ benefits enrollments.
• Provide payroll data, including time and expense details, to support payroll administration, working in close coordination with the payroll team and Local Payroll Provider.
• Carry out audits and checks on data changes to ensure accurate and timely payment for the professionals
• Participation in the continuous improvement of HR processes and assist in maintaining standard operating procedures and policies up to date
• Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, and other means of communication)
• Ensure service excellence by following and committing to the established SLAs and SOPs
• Communicate and liaise with GP partners/vendors, including insurance vendors, local service providers, local payroll providers, pension providers ensuring strong collaboration and seamless coordination including internal teams in GP.
• First point of contact for professionals& customers during the onboarding and offboarding process

Skills

HR operations

SSC experience

HR procedures

APAC knowledge

Customer service

English fluency

MS Office

AI literacy

Stakeholder management

Time management

Job description

G‑P, a global employment platform, seeks a Sr Human Resource Associate for its Regional Shared Service Centre. You will manage back-end HR, payroll, and legal service providers for international entities, with a strong APAC focus.

Ideal candidates have global exposure and can start immediately on a 9‑month fixed-term contract. Responsibilities include onboarding, data management, visa renewals, contracts, payroll coordination, and stakeholder liaison across diverse teams.