Senior HR Generalist - Lead HR Ops & ER (Night Shift)

The Lead Tree - Clark Outsourcing; Philippines; On-site; PHP 600,000 - 1,200,000; Full time

Benefits offered by this job

HMO with prescription coverage

SSS

PhilHealth

Pag-IBIG

13th-month pay

Retirement benefits

International travel opportunities

Paid holidays

Earned PTO on your first month

Wellness leave

Bereavement leave

Parental leave

Magna Carta leave

Salary loans up to PHP 1M

CO Swag Bag

Birthday tokens

COol & flexible workplace

Job summary

Clark Outsourcing is seeking a Senior HR Generalist III to spearhead daily People Management operations for the North America division at our Clark Pampanga site. You will lead HR Generalists, oversee employee relations, payroll-related activities, onboarding, and lifecycle management, while ensuring compliance with Philippine labor laws.

The role requires strong leadership, HR process expertise, and the ability to collaborate across HR, Payroll, Legal, and client teams in a fast-paced BPO

Qualifications

• Bachelor’s degree in Human Resources, Psychology, Business Administration, Legal Management, or a related field.
• Strong hands-on experience in HR Generalist or HR Operations roles across multiple HR functions.
• Previous experience leading or supervising HR staff is preferred.
• Working knowledge of Philippine labor laws, disciplinary processes, statutory benefits, HRIS, and employee documentation.
• Strong leadership, organizational, conflict resolution, and stakeholder management skills.
• Excellent communication and employee service skills.
• Ability to manage multiple priorities, maintain confidentiality, and work effectively in a fast-paced environment.
• Detail-oriented with strong problem-solving and process improvement skills.

Responsibilities

• Lead and oversee daily HR operations and manage the workload, performance, and development of HR Generalists.
• Coordinate with the North America Service Delivery Manager and other stakeholders on employee and account-related concerns.
• Handle and oversee employee relations cases, including counseling, investigations, disciplinary actions, administrative hearings, and performance improvement plans.
• Support employee onboarding, offboarding, contract changes, employee engagement, and other lifecycle processes.
• Coordinate payroll-related concerns, benefits, leave, attendance, statutory requirements, and employee records.
• Ensure accurate and timely HRIS updates, documentation, reporting, and record management.
• Monitor HR workloads, tickets, service levels, and key people metrics to ensure timely and accurate delivery.
• Identify process gaps and implement improvements while ensuring compliance with company policies and procedures.
• Escalate high-risk employee relations, legal, and client-facing concerns to the Senior HR Business Partner.
• Collaborate with HR, Payroll, Legal, Service Delivery, and other teams to support smooth People Management operations.

Job description

Clark Outsourcing is seeking a Senior HR Generalist III to spearhead daily People Management operations for the North America division at our Clark Pampanga site. You will lead HR Generalists, oversee employee relations, payroll-related activities, onboarding, and lifecycle management, while ensuring compliance with Philippine labor laws.

The role requires strong leadership, HR process expertise, and the ability to collaborate across HR, Payroll, Legal, and client teams in a fast-paced BPO