Senior HR Generalist

TRUSTERA SOLUTIONS INC; Makati; On-site; PHP 360,000 - 480,000; Full time

Job summary

TRUSTERA SOLUTIONS INC is seeking an experienced HR Generalist to lead end-to-end HR operations in Metro Manila. The role includes recruitment, onboarding, benefits administration, employee relations, and policy development, ensuring compliance with labor laws and company policies.

You will manage performance processes, coordinate training, and provide guidance to management on HR best practices, while maintaining confidential records and driving employee experience across the organization.

Qualifications

• Bachelor's degree in HR, Business Administration, Psychology, or related field.
• Progressive experience in HR Generalist or similar roles.
• Strong knowledge of Philippine labor laws and HR policies.
• Experience in employee relations, recruitment, benefits, performance management, and HR operations.

Responsibilities

• Lead and manage end-to-end HR operations including recruitment, onboarding, benefits administration, and offboarding.
• Oversee onboarding and integration of new employees ensuring policy compliance.
• Administer benefits programs such as HMO and government-mandated benefits.
• Handle employee relations, grievances, and conflict resolution in a fair, timely manner.
• Maintain confidential employee records and ensure compliance with labor laws and company policies.
• Lead training and development initiatives to support employee growth.
• Manage performance management processes including evaluations and improvement initiatives.
• Develop and implement HR policies, procedures, and internal controls.
• Provide guidance to management on HR-related matters and best practices.
• Monitor compliance with HR requirements and coordinate with relevant agencies.
• Prepare HR reports and workforce data for decision-making.
• Ensure confidentiality of sensitive information.

Skills

Strong interpersonal communication

Stakeholder management

Problem-solving

Organizational abilities

Independent HR matters management

Attention to detail

Multitasking

Integrity and discretion

Education

Bachelor's degree in HR/Business/ Psych or related field

Tools

Microsoft Office Suite

HRIS systems

Job description

Responsibilities

• Lead and manage end-to-end HR operations, including recruitment, onboarding, employee relations, benefits administration, performance management, and offboarding.
• Manage recruitment activities for various positions, including sourcing, screening, interviewing, candidate evaluation, and coordination with hiring managers.
• Oversee the onboarding and integration of new employees, ensuring compliance with company policies and proper completion of pre-employment requirements.
• Administer employee benefits programs, including HMO, government-mandated benefits, leave administration, and other employee welfare programs.
• Handle employee relations concerns, workplace issues, grievances, and conflict resolution in a fair, timely, and professional manner.
• Maintain accurate and confidential employee records and ensure compliance with applicable labor laws, regulations, and company policies.
• Lead and coordinate training and development initiatives to support employee growth, skills enhancement, and organizational needs.
• Manage and support the performance management process, including probationary and regularization evaluations, performance reviews, and performance improvement initiatives.
• Develop, review, and implement HR policies, procedures, guidelines, and internal controls in alignment with business requirements and labor regulations.
• Provide HR guidance and recommendations to management on employee-related matters, workplace policies, and HR best practices.
• Monitor HR compliance requirements and coordinate with relevant government agencies and external partners when necessary.
• Lead and participate in HR projects and initiatives focused on improving employee experience, operational efficiency, compliance, and overall organizational effectiveness.
• Prepare HR reports, workforce data, and management updates to support informed decision-making.
• Maintain strict confidentiality and ensure the proper handling of sensitive employee and company information.

Requirements

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
• At least 3 years of progressive experience in HR Generalist or similar HR roles, with solid exposure to multiple HR functions.
• Strong knowledge of Philippine labor laws, regulations, HR policies, and best practices.
• Proven experience in employee relations, recruitment, benefits administration, performance management, and HR operations.
• Strong interpersonal, communication, and stakeholder management skills.
• Excellent problem-solving, decision-making, and organizational abilities.
• Ability to independently manage HR matters and provide sound recommendations to management.
• Strong attention to detail and ability to handle multiple priorities in a fast-paced work environment.
• High level of integrity and ability to handle sensitive and confidential information with discretion.
• Proficient in Microsoft Office Suite and HRIS systems.
• Ability to develop, improve, and implement HR processes and policies aligned with organizational goals.