SENIOR HR BUSINESS PARTNER – OUTBOUND BPO

Cloudbreak Inc; Cebu City; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Cloudbreak Inc. in Cebu City is seeking a Senior HR Business Partner to provide end-to-end HR support for outbound BPO operations, covering recruitment, onboarding, employee relations, engagement, policy implementation, and compliance. The role aligns with U.S. business hours and is night-shift.

You will collaborate with employees, leaders, and operations to address onboarding, relations, and retention, ensuring confidentiality and professional HR guidance.

Qualifications

• Bachelor's degree in HR, psychology, business, or related field; equivalent experience considered
• 3–5 years of HR generalist/HRBP experience in BPO or similar
• Strong knowledge of recruitment, onboarding, employee relations, engagement, retention, policy development, disciplinary administration, and Philippine labor standards
• Excellent written and verbal English communication
• Proven stakeholder-management, conflict-resolution, and documentation skills

Responsibilities

• Provide end-to-end HR support for outbound BPO operations, including recruitment, onboarding, employee relations, engagement, policy implementation, and compliance
• Coordinate pre-employment requirements, onboarding prerequisites, background checks, and documentation
• Lead new-hire onboarding, orientation, and system-access coordination
• Advise employees and supervisors with neutrality, confidentiality, and proper documentation
• Escalate high-risk or complex employee-relations matters to HR leadership

Skills

English communication

Stakeholder management

Confidentiality

MS Office / HR tools

Education

Bachelor's degree in HR, psychology, business, or related field

Tools

HRIS / ATS

Microsoft Teams

Microsoft Office

Job description

About the role

The Senior HR Business Partner will provide end-to-end HR support for outbound BPO operations in Cebu City, supporting employees, leaders, and operations across recruitment, onboarding, employee relations, engagement, policy implementation, disciplinary administration, HR documentation, reporting, compliance, and stakeholder coordination. This is a night-shift role aligned with U.S. business hours.

Key responsibilities

• Manage end-to-end recruitment support, including workforce coordination, sourcing, screening, interviewing, endorsements, offer support, and hiring coordination
• Maintain recruitment trackers, candidate records, interview results, hiring approvals, and status updates
• Coordinate pre-employment requirements, employment documentation, background checks, medical or compliance requirements, and other onboarding prerequisites
• Facilitate new-hire onboarding, orientation, policy briefing, system-access coordination, and employee transition support
• Monitor new-hire progress and coordinate with employees, supervisors, Training, Operations, and internal teams to address onboarding concerns promptly
• Serve as the primary HR point person for employee-relations concerns, workplace issues, attendance concerns, basic conflict resolution, and employee guidance
• Provide timely and professional HR advice to employees and supervisors while maintaining neutrality, confidentiality, fairness, and proper documentation
• Support employee engagement, recognition, welfare, and retention programs
• Conduct employee check-ins, feedback sessions, exit interviews, and retention discussions to identify and address recurring concerns
• Escalate sensitive, high-risk, or complex employee-relations matters to the appropriate HR leader, site leader, management representative, or legal adviser

About you

• Bachelor's degree in Human Resources, Psychology, Business Administration, Management, or a related field; equivalent relevant experience may be considered
• At least 3-5 years of relevant HR experience in HR generalist work, HR business partnering, employee relations, recruitment, or BPO HR operations
• Strong knowledge of recruitment, onboarding, employee relations, engagement, retention, policy development, disciplinary administration, due process, and Philippine labor standards
• Strong written and verbal English communication skills
• Effective stakeholder-management, conflict-resolution, documentation, analytical-judgment, and problem-solving skills
• Proficient in Microsoft Office, Microsoft Teams, HRIS or applicant-tracking systems, shared trackers, digital document-management tools, and HR reporting templates
• Able to handle sensitive employee, company, and operational information with strict confidentiality, fairness, professionalism, integrity, and ownership
• Willing and able to work onsite in Cebu City on a night shift aligned with U.S. business hours

Benefits

• Company-provided onsite work setup and operational tools
• Free staff meals, subject to company policy
• HMO / health insurance, subject to eligibility
• Transportation allowance based on the approved package
• Paid training, coaching, and HR development support
• Additional leave benefits, subject to company policy
• Company activities and recognition programs
• Opportunities for career growth and promotion based on performance, readiness, and business requirements

About us

I Sell For You Philippine Recovery Center / Cynex Phils. Inc. is an outbound BPO / contact center / revenue recovery operation based in Cebu City.