Night-Shift HR Business Partner — BPO People Lead

Cloudbreak Inc; Cebu City; Sur place; PHP 900 000 - 1 300 000; Plein temps

Résumé du poste

Cloudbreak Inc. in Cebu City is seeking a Senior HR Business Partner to provide end-to-end HR support for outbound BPO operations, covering recruitment, onboarding, employee relations, engagement, policy implementation, and compliance. The role aligns with U.S. business hours and is night-shift.

You will collaborate with employees, leaders, and operations to address onboarding, relations, and retention, ensuring confidentiality and professional HR guidance.

Qualifications

• Bachelor's degree in HR, psychology, business, or related field; equivalent experience considered
• 3–5 years of HR generalist/HRBP experience in BPO or similar
• Strong knowledge of recruitment, onboarding, employee relations, engagement, retention, policy development, disciplinary administration, and Philippine labor standards
• Excellent written and verbal English communication
• Proven stakeholder-management, conflict-resolution, and documentation skills

Responsabilités

• Provide end-to-end HR support for outbound BPO operations, including recruitment, onboarding, employee relations, engagement, policy implementation, and compliance
• Coordinate pre-employment requirements, onboarding prerequisites, background checks, and documentation
• Lead new-hire onboarding, orientation, and system-access coordination
• Advise employees and supervisors with neutrality, confidentiality, and proper documentation
• Escalate high-risk or complex employee-relations matters to HR leadership

Connaissances

English communication

Stakeholder management

Confidentiality

MS Office / HR tools

Formation

Bachelor's degree in HR, psychology, business, or related field

Outils

HRIS / ATS

Microsoft Teams

Microsoft Office

Description du poste

Cloudbreak Inc. in Cebu City is seeking a Senior HR Business Partner to provide end-to-end HR support for outbound BPO operations, covering recruitment, onboarding, employee relations, engagement, policy implementation, and compliance. The role aligns with U.S. business hours and is night-shift.

You will collaborate with employees, leaders, and operations to address onboarding, relations, and retention, ensuring confidentiality and professional HR guidance.