Senior Host, Global Marketing & Premium Player Growth

Melco Resorts & Entertainment; Manila; On-site; PHP 670,000 - 1,116,000; Full time

Job summary

Melco Resorts & Entertainment is seeking a Senior Host in Global Marketing to grow premium mass business by identifying and developing premium players from internal and external networks. You will maintain relationships with your guest database and meet client quotas while delivering premium service during visits to the property.

Responsibilities include acquiring new premium players, supporting marketing events, and managing a player database to ensure confidentiality and ongoing engagement.

Qualifications

• Strong background in Guest Services and/or Premium player fields.
• Ability to manage and maintain a large client database.
• Excellent guest relationship management and sales ability.
• Experience in gaming marketing and event promotion is an advantage.
• Knowledge of Philippine gaming business is an advantage.
• At least one year experience in sales or customer service, preferably in gaming marketing.

Responsibilities

• Identify, develop and/or acquire new business and potential players
• Achieves client quotas, performance targets and business goals as assigned by the Management
• Provide professional customer relationship services with new and existing patrons and provides quality guest service experience
• Acquire and develop new premium players by identifying their interests and encouraging constant return trips through the pertinent player events
• Support marketing events, programs and projects that will encourage new and existing patrons to visit the property
• Ability to maintain and manage a database of players according to the Management's expectations
• Ensures comfortable guest stay and must be well informed of existing promotions through direct mail, telemarketing, and in-house contact to encourage constant trips to the property
• Ensures and strictly maintains guest information confidentiality at all times
• To maintain a professional guest relationship to his/her guest by providing premium guest experience
• Performs other assigned task by the Manager, Global Marketing

Skills

Guest services

Premium players

Relationship management

Sales

Communication in English

Multilingual

Education

Bachelor's degree in Business Administration or Marketing

Job description

Melco Resorts & Entertainment is seeking a Senior Host in Global Marketing to grow premium mass business by identifying and developing premium players from internal and external networks. You will maintain relationships with your guest database and meet client quotas while delivering premium service during visits to the property.

Responsibilities include acquiring new premium players, supporting marketing events, and managing a player database to ensure confidentiality and ongoing engagement.