Senior Group Leader, Enterprise Process Excellence

Csod; Pasay; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

Watsons seeks a Group Senior Manager, Continuous Improvement to lead enterprise process excellence and embed customer‑centric design across operations. You will shape end‑to‑end processes that connect people, systems, and customer journeys, ensuring clarity, discipline, and ownership.

The role focuses on governance, transformation, digital enablement, and data‑driven performance insights to deliver sustainable value and scalable improvements across the enterprise.

Responsibilities

• Owns the enterprise process excellence agenda to deliver measurable business value with disciplined, end‑to‑end processes.
• Leads enterprise‑wide transformation, aligning process, people, and systems with Watsons' strategic priorities.
• Establishes governance, standards, and controls to ensure consistency, compliance, and scalability across functions.
• Champions digitalisation and automation to elevate productivity, agility, and customer experience across operations.
• Drives data‑led performance insights with dashboards and end‑to‑end process visibility for proactive optimization.
• Builds organizational capability and a culture of continuous improvement with structured documentation and programs.

Job description

Watsons seeks a Group Senior Manager, Continuous Improvement to lead enterprise process excellence and embed customer‑centric design across operations. You will shape end‑to‑end processes that connect people, systems, and customer journeys, ensuring clarity, discipline, and ownership.

The role focuses on governance, transformation, digital enablement, and data‑driven performance insights to deliver sustainable value and scalable improvements across the enterprise.