Senior Manager, Operational Excellence

Conduent; Pasay; Vor Ort; PHP 900.000 - 1.500.000; Vollzeit

Zusammenfassung

Conduent in Metro Manila is seeking an experienced Manager, Operational Excellence to lead enterprise improvements from problem definition through sustained execution. You will partner with senior leaders to define issues, build business cases, and drive cross-functional initiatives to measurable value.

The role requires strong analytical abilities, project management skills, and the ability to guide teams toward adoption, with a focus on delivering tangible business results for clients.

Qualifikationen

• Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, or Professional Degree in any field.
• Proven experience as a Manager, Operational Excellence or similar role.
• Excellent analytical and problem-solving skills.
• Ability to manage and lead cross-functional teams.
• Strong project management skills.
• Excellent verbal and written communication skills.
• Relevant certifications such as Project Management Certification is a plus.
• Lean Six Sigma Black Belt certification is preferred.

Aufgaben

• Lead cross-functional improvement from problem definition through implementation, governance, and effectiveness measurement.
• Identify root causes, control gaps, failure points, adoption barriers, and material business risks.
• Build scalable playbooks, workflows, RACIs, standards, decision rights, performance routines, and escalation paths.
• Translate findings into actions, owners, checkpoints, adoption measures, and outcome tracking.
• Partner with senior leaders to pressure-test assumptions, develop business cases, and convert ambiguity into executable plans.
• Evaluate readiness, adoption, ROI, and operating impact of transformation initiatives while developing OpEx capability.
• Provide independent support and feedback to clients on business challenges.

Kenntnisse

Analytical skills

Problem solving

Cross-functional leadership

Project management

Strong communication

Ausbildung

Bachelor's degree

Graduate Diploma

Professional Degree

Jobbeschreibung

About the role

Leads enterprise operational improvement from problem definition through sustained execution. Provides objective assessment, root-cause analysis, governance, operating-model design, cross-functional alignment, implementation support, and effectiveness measurement to ensure complex initiatives deliver measurable operational value.

Key responsibilities

• Lead cross-functional improvement from problem definition through implementation, governance, and effectiveness measurement

• Identify root causes, control gaps, failure points, adoption barriers, and material business risks across quality, workforce, compliance, CX, and performance

• Build scalable playbooks, workflows, RACIs, standards, decision rights, performance routines, and escalation paths

• Translate findings into actions, owners, checkpoints, adoption measures, and outcome tracking; support sustainable BAU handoff

• Partner with senior leaders to pressure-test assumptions, develop business cases, synthesize complex information, and convert ambiguity into executable plans

• Evaluate readiness, adoption, ROI, and operating impact of transformation initiatives while developing OpEx analytical and problem-solving capability

• Provide independent support and feedback to clients on business challenges

About you

• Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, or Professional Degree in any field

• Proven experience as a Manager, Operational Excellence or similar role

• Excellent analytical and problem-solving skills

• Ability to manage and lead cross-functional teams

• Strong project management skills

• Excellent verbal and written communication skills

• Relevant certifications such as Project Management Certification is a plus

• Lean Six Sigma Black Belt certification is preferred