Enterprise Process Excellence Leader

INTELEGENCIA BPO LLC CORP.; Pasig; Presencial; PHP 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Intelegencia BPO LLC CORP. seeks a Process Excellence Manager to establish and lead an enterprise Process Excellence function, building governance, standards, and a continuous improvement culture across all departments.

The role partners with Operations, Quality, Training, HR, IT, Finance, Compliance and Support Functions to identify opportunities, standardize processes, implement sustainable solutions, and deliver measurable business outcomes.

Formación

• Bachelor's degree in Business, Engineering, Operations Management, Industrial Engineering, or related field.
• 7+ years of experience in Process Excellence, Continuous Improvement, Operational Excellence, Business Transformation, Quality Management, or related disciplines.
• 3+ years of leadership experience managing cross-functional initiatives.
• Strong experience conducting process assessments and business process improvement projects.

Responsabilidades

• Develop and maintain an enterprise process framework and governance model.
• Conduct process discovery, value stream mapping, and process assessments across all departments.
• Identify operational inefficiencies, risks, waste, bottlenecks, and improvement opportunities.
• Lead root cause analysis and corrective action initiatives for recurring business issues.
• Facilitate Lean, Kaizen, DMAIC, and continuous improvement workshops.
• Build executive dashboards and performance reporting mechanisms.
• Establish and manage an enterprise opportunity backlog and project portfolio.
• Partner with technology teams to evaluate automation and digital transformation opportunities.
• Drive change management and stakeholder adoption activities.
• Provide regular executive updates on program outcomes, risks, and opportunities.

Conocimientos

Process Excellence

Continuous Improvement

Leadership

Stakeholder Management

Data Analytics

Educación

Bachelor's degree in Business, Engineering, Operations Management, Industrial Engineering, or related field

Descripción del empleo

Intelegencia BPO LLC CORP. seeks a Process Excellence Manager to establish and lead an enterprise Process Excellence function, building governance, standards, and a continuous improvement culture across all departments.

The role partners with Operations, Quality, Training, HR, IT, Finance, Compliance and Support Functions to identify opportunities, standardize processes, implement sustainable solutions, and deliver measurable business outcomes.