Fraud Manager (Vice-President)

Aumni; Metro Manila; On-site; PHP 1,100,000 - 1,600,000; Full time

Job summary

JPMorgan Chase in Manila seeks a Fraud Manager III to lead protection and remediation services for Global Banking Clients, delivering trusted fraud solutions.

You will manage challenging situations, drive KPI ownership, collaborate with stakeholders, and mentor a team in a high‑pressure, growth‑oriented environment.

Join a forward-thinking organization that values integrity, continuous improvement, and diverse talent to strengthen client trust and resilience.

Qualifications

• Bachelor’s degree or equivalent work experience.
• At least 7 years of experience in fraud management or related field.
• 5+ years of people management experience.
• Proficient with Google G Suite and Microsoft Office.
• Excellent written and verbal communication.

Responsibilities

• Own the KPI for fraud for Global Banking Clients.
• Anticipate and manage work volumes, deadlines.
• Collaborate with stakeholders to resolve client issues.
• Build relationships with internal and external partners.
• Insightful thought leader, who challenges the status quo.
• Analyze client data to identify trends and inform strategy.
• Drive change initiatives and technology enhancements.
• Operate in dynamic, high-pressure environments and support resiliency.

Skills

Leadership

Fraud risk management

Data-driven decision making

Communication skills

Team coaching

Stakeholder collaboration

Analytical skills

Education

Bachelor’s degree

7+ years experience

Tools

Google G Suite

Microsoft Office

Job description

This role offers a unique opportunity to drive innovation and make a significant impact on our clients and the firm. You'll enhance your leadership skills while collaborating with a dynamic team dedicated to excellence and client satisfaction. At our company, you'll find ample opportunities for career growth and mobility, empowering you to shape your future. Be part of a forward-thinking organization that values your expertise and fosters a culture of continuous improvement.

As a Fraud Manager III within the Fraud Management team, you will ensure our clients receive the best fraud protection and remediation services in the industry. You will help to manage challenging situations by offering fraud detection, prevention, remediation and recovery solutions, and helping manage customer expectations.

Job responsibilities

• Own the KPI for fraud for Global Banking Clients
• Anticipate and manage work volumes, adhering to established policies and deadlines
• Collaborate with stakeholders to effectively resolve client issues / escalations
• Build relationship both internal and external partners
• Insightful thought leader, who expresses their visions / concerns and challenges the status quo
• Analyze and interpret client data to identify trends and develop department strategy
• Drive change initiatives, business strategy and technology enhancements programs
• Manage in dynamic, high-pressure environments and contribute to business resiliency planning

Required qualifications, capabilities, and skills

• Evaluate team and individual performance to achieve business objectives
• Nurture diverse and inclusive work culture
• Attract, develop and retain top talent
• Coach and engage – to drive performance
• Build and maintain a culture of trust, transparency and integrity
• Ensure team are up to date on fraud trends
• Support and enable team in achieving increased staff engagement score
• Strong analytical and problem-solving skills, with comfort making data-driven decisions. Learning agility and the ability to adopt new and emerging technologies.
• Strong judgment and timely decision-making in dynamic environments and Excellent written and verbal communication skills, with the ability to create clarity and influence stakeholders at all levels.
• Excellent written and verbal communication skills, with the ability to create clarity and influence stakeholders at all levels.

Preferred qualifications, capabilities, and skills

• Bachelor’s degree & / or 7+ years equivalent work experience
• Google G suites / Microsoft Office adept
• 5+years of management experience

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Lead fraud efforts to deliver top tier protection and remediation services for clients, ensuring exceptional security and support.