Senior FinTech Service Delivery Consultant (Hybrid)

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 3,141,000 - 4,397,000; Full time

Benefits offered by this job

Bonus scheme

Pension

Professional development

Great Place To Work certification

Job summary

SimCorp is seeking a proactive Global First Line Support specialist to join the Unified Service Desk. You will handle daily client support for SimCorp Dimension, collaborate with Global Support and Developers, and ensure service levels for thousands of clients worldwide.

The role requires strong English communication, ITSM experience, and a client-focused mindset. Hybrid work with 2 days in the office is typical, and exposure to Middle Office and Back Office operations is highly valued.

Qualifications

• Degree in IT, CS, Information Systems, Finance, Business, or related field.
• 3+ years in a client-facing support role with external clients preferred.
• Experience with ITSM tools like ServiceNow, Jira, or Salesforce.

Responsibilities

• Handle daily client support work and ensure high-quality service.
• Meet required service levels, delivery times, and client satisfaction.
• Collaborate with Unified Service Desk, Global Support, and other teams.
• Provide Operational Services for SimCorp clients with hosted solutions.

Skills

Client-facing support

English communication

Time management

Problem solving

Collaboration

Education

Degree in IT/CS/Information Systems/Finance/Business

Tools

ServiceNow

Jira

Salesforce

Citrix

Microsoft Azure

Oracle databases

Windows administration

Microsoft Office (Excel, Word, PowerPoint)

Job description

SimCorp is seeking a proactive Global First Line Support specialist to join the Unified Service Desk. You will handle daily client support for SimCorp Dimension, collaborate with Global Support and Developers, and ensure service levels for thousands of clients worldwide.

The role requires strong English communication, ITSM experience, and a client-focused mindset. Hybrid work with 2 days in the office is typical, and exposure to Middle Office and Back Office operations is highly valued.