Senior Service Delivery Manager

SimCorp; Manila; On-site; PHP 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Flexible hours

Work-from-home options

Hybrid work policy

Job summary

SimCorp Manila is seeking a Senior Service Delivery Manager to oversee the delivery of high-quality services to prestigious clients. The role focuses on managing day-to-day service operations, resolving issues, and coordinating resources to optimize performance with a typical 5+ years of experience in service delivery.

You will collaborate with clients, internal teams, and leadership to ensure service levels are met, drive improvement, and enhance client satisfaction.

Qualifications

• The Senior Service Delivery Manager role requires 5+ years of experience in service delivery or a related field.
• Proven ability to manage multiple client projects and optimize service delivery.
• Strong problem-solving and analytical thinking with a client-first mindset.

Responsibilities

• Help manage the service delivery process for multiple clients or projects, ensuring services are delivered on time, within scope, and to the agreed quality standards.
• Act as the primary point of contact for clients, addressing their service-related needs and resolving issues.
• Oversee coordination of resources, ensuring personnel and tools are allocated effectively to meet delivery goals.
• Monitor and track service delivery performance using KPIs, SLAs, and client feedback to assess success and identify areas for improvement.
• Collaborate with cross-functional teams to align delivery processes with client expectations and business goals.
• Identify risks to service delivery and implement mitigation strategies to minimize disruptions.
• Provide regular updates and reports to senior leadership and clients on status, metrics, and risks.
• Contribute to continuous improvement by identifying opportunities to reduce costs and enhance satisfaction.
• Mentor junior staff and promote a culture of excellence and development.
• Ensure compliance with organizational policies and service standards throughout the process.

Skills

Service delivery management

Client relationship management

Cross-functional collaboration

KPI & SLA tracking

Job description

What makes us, us Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered. If you like what we’re saying, keep reading!

Why this role is important to us

The Senior Service Delivery Manager at SimCorp is responsible for helpong oversee the delivery of high-quality services to clients, ensuring that projects are executed efficiently and effectively while meeting client expectations. With typically 5+ years of experience in service delivery or a related field, this role involves managing day-to-day service operations, resolving service-related issues, and coordinating resources to optimize service delivery. The Senior Service Delivery Manager collaborates closely with clients, internal teams, and senior leadership to ensure service levels are met, improve operational performance, and enhance client satisfaction.

What you will be responsible for

• Help manage the service delivery process for multiple clients or projects, ensuring services are delivered on time, within scope, and to the agreed quality standards
• Act as the primary point of contact for clients, addressing their service-related needs and resolving any issues that arise
• Oversee the coordination of resources, ensuring that the necessary personnel and tools are allocated effectively to meet service delivery goals
• Monitor and track service delivery performance, using KPIs, SLAs, and client feedback to assess success and identify areas for improvement
• Collaborate with cross-functional teams to ensure that service delivery processes are aligned with client expectations and business goals
• Identify risks to service delivery and implement mitigation strategies to ensure that services remain uninterrupted and high-quality
• Provide regular updates and reports to senior leadership and clients, ensuring that project status, performance metrics, and risks are communicated effectively
• Contribute to continuous improvement efforts by identifying opportunities to optimize service delivery processes, reduce costs, and enhance client satisfaction
• Mentor and provide guidance to junior service delivery staff, promoting a culture of excellence, collaboration, and continuous development
• Ensure compliance with organizational policies, procedures, and service standards throughout the service delivery process

What we value

• Collaborative working style with a growth mindset
• Comfortable navigating complexity and ambiguity
• Strong problem-solving capability
• Structured and analytical thinker
• Influences without formal authority
• Willingness to travel as required.
• Flexibility to attend SimCorp office 2x/week as per our hybrid policy.

Benefits

SimCorp offers several benefits that might play a significant factor in considering whether to accept a job offer. Since we operate in 30+ offices worldwide, the benefits package may vary from country to country. Take advantage of this section and indicate the most-valued benefits for candidates, considering training and certification, as well as benefits that can improve a candidate's work-life balance, such as flexible hours, vacation time, work-from-home options, etc. Please note that this may not be possible for multiple location postings due to the difference in benefits.

**SimCorp Manila proudly announces that its Manila Delivery Center has been officially certified as a Great Place To Work for the second consecutive year – Apr25-Apr26 This certification underscores SimCorp's effort to cultivating a workplace that is not only inclusive and collaborative but also committed to the personal and professional growth of its employees **

We are also honored to have been voted as a WealthTech100 company for three consecutive years.

#Li-Hybrid

SimCorp is a provider of industry-leading integrated investment management solutions for the global buy side. Founded in 1971, with more than 3,000 employees across five continents, SimCorp is a truly global technology leader that empowers more than half of the world’s top 100 financial companies through its integrated platform, services, and partner ecosystem. SimCorp is a subsidiary of Deutsche Börse Group. As of 2024, SimCorp includes Axioma, the leading provider of risk and management and portfolio optimization solutions for the global buy side.

Discover more about our culture, recruitment process, and commitment to promoting meaningful work