Senior Service Delivery Consultant - Technical /Application Support

SimCorp; Manila; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Bonus scheme

Pension

Professional development

Hybrid work model

Job summary

SimCorp Manila is seeking a technically skilled professional for Global First Line Support within Unified Service Desk. You will assist clients across a range of enterprise applications, diagnose incidents, and collaborate with multiple teams to ensure service levels.

Join a dynamic FinTech group delivering high-quality support to SimCorp Dimension platforms, with hybrid work and clear pathways for professional growth.

Qualifications

• Degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field.
• 3+ years in technical support, application support, service desk, or related roles supporting external clients.
• Technical analyst mindset with strong problem-solving and curiosity.
• Basic ability to read/interpret logs and troubleshoot incidents.
• Basic SQL knowledge for data retrieval and troubleshooting.
• Experience with ITSM tools like ServiceNow, Jira, Salesforce, or similar.
• Familiarity with Citrix, Azure, Oracle databases, Windows Server, or related environments.
• Excellent written and verbal English communication.
• Willing to work weekends/public holidays in a global support setup.

Skills

Technical support

Analytical mindset

Problem solving

English communication

Team collaboration

IT operations & monitoring

Education

IT/CS/Info Systems/Engineering degree

Tools

ServiceNow

Jira

Salesforce

SQL basics

Microsoft Azure

Windows Server

Job description

WHAT MAKES US, US

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people‑centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

Why this is important to us

You will be part of our highly effective Global First Line Support team called Unified Service Desk. You will collaborate with team members in Unified Service Desk, along with Global Support and Service Delivery Consultants and Developers from other departments, to handle the daily work of supporting our clients. Our responsibility is to deliver high-quality support and services to over 200 SimCorp clients world-wide for their SimCorp Dimension® platform and to provide Operational Services for SimCorp clients with hosted solutions. The team is accountable for meeting required service levels for customer issues, delivery times and customer satisfaction.

What We Value

• Degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field.
• 3 years or more of experience in technical support, application support, service desk, production support, or technical operations roles supporting external clients.
• A technical analyst mindset with strong problem-solving capabilities and curiosity to investigate, diagnose, and resolve technical issues.
• Basic experience reading and interpreting technical logs, such as Windows Event Logs, application logs, system logs, or monitoring outputs to identify root causes and troubleshoot incidents.
• Basic SQL knowledge, including the ability to run simple queries, retrieve data, and support troubleshooting activities.
• Experience conducting technical investigations in at least one of the following areas: Applications and application support; Infrastructure and platform support; Databases and data-related issues.
• Experience working with ticketing and incident management tools such as ServiceNow, Jira, Salesforce, or similar ITSM platforms.
• Familiarity with technologies such as Citrix, Microsoft Azure, Oracle databases, Windows Server, or related enterprise environments.
• Ability to analyze, prioritize, and resolve incidents within a service-driven and customer‑focused organization.
• Strong organizational skills with a structured and methodical approach to troubleshooting and issue management.
• Effective time management skills and the ability to manage multiple priorities in a fast‑paced environment.
• Excellent written and verbal communication skills in English.
• Collaborative mindset with the ability to work effectively across support, consulting, development, and infrastructure teams.
• Familiarity with Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Prior experience within Financial Services, Banking, Asset Management, FinTech, or enterprise software environments is an advantage.
• Flexibility to work weekends and public holidays as part of a global support organization.

Other Requirements

• Amenable to working EMEA and/or Americas shifts.
• Willing to work in a hybrid setup with 2 days per week in the office.
• Experience supporting enterprise applications in a production or client‑facing environment is highly desirable.
• Exposure to technical troubleshooting across applications, infrastructure, or databases is preferred.
• Knowledge of financial systems, investment operations, Middle Office, or Back Office processes is considered an advantage but not required.
• Strong interest in developing expertise within Financial Technology (FinTech) and enterprise software support.

BENEFITS

An attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work & life balance and opportunities for professional development: there is never just one route - we offer an individual approach to professional development to support the direction you want to take. Visit our career pages to learn more about working at SimCorp: www.simcorp.com/career. Since SimCorp operates in 20+ offices worldwide, the benefits package may vary from country to country.

WHO WE ARE:

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general. SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients. SimCorp is an equal opportunity employer and welcomes applicants from all backgrounds, without regard to race, gender, age, disability, or any other protected status under applicable law. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best‑in‑class solutions to our clients.

**SimCorp Manila proudly announces that its Manila Delivery Center has been officially certified as a Great Place To Work for the second consecutive year – Apr25-Apr26. This certification underscores SimCorp's effort to cultivate a workplace that is not only inclusive and collaborative but also committed to the personal and professional growth of its employees **

We are also honored to have been voted as a WealthTech100 company for three consecutive years.

#LI-Hybrid

SimCorp is a provider of industry-leading integrated investment management solutions for the global buy side. Founded in 1971, with more than 3,000 employees across five continents, SimCorp is a truly global technology leader that empowers more than half of the world’s top 100 financial companies through its integrated platform, services, and partner ecosystem. SimCorp is a subsidiary of Deutsche Börse Group. As of 2024, SimCorp includes Axioma, the leading provider of risk and management and portfolio optimization solutions for the global buy side.

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