Lead Service Delivery Technical Consultant

SimCorp; Manila; Hybrid; PHP 4,209,260 - 6,013,229; Full time

Benefits offered by this job

Flexible hours

Training and certification opportunities

Vacation time

Work-from-home options

Job summary

A global SaaS company is seeking a Lead Service Delivery Technical Consultant based in Metro Manila, Philippines. This role involves being the primary contact for clients, analyzing system issues, and advising on best practices for SimCorp services. Successful candidates should have a degree in finance/economics/computer science and extensive experience with SQL and Business Intelligence tools. The position requires working on APAC/EMEA shifts in a hybrid working environment, offering significant career potential and growth opportunities.

Qualifications

• Minimum 7 to 10 years’ experience in asset management, funds management or custodian.
• Experience in operation and support of front-to-back investment management solutions.
• Knowledge in financial issues, both theoretical and practical.

Responsibilities

• Key contact for clients regarding production support and relationship management.
• Analyze problems in system operations and provide timely solutions.
• Advise clients on configuration maintenance and enhancements.

Skills

SQL

Business Intelligence

Data Warehousing

Problem solving

Client relationship management

Education

Degree in finance/economics/mathematics/computer science

Job description

Lead Service Delivery Technical Consultants

Lead Service Delivery Technical Consultants are skilled professionals who form part of our SaaS Operations team delivering services to our clients. The main purpose of the role is to contribute to the effective support and maintenance of SimCorp Dimension and to all aspects of service delivery around SimCorp Dimension.

They support our clients by providing solutions and deploying services related to the usage of SimCorp Dimension. They work closely with local and global teams within SimCorp.

In this key role you will work in APAC/EMEA shift to provide support & solutions to overcome issues encountered by the customer and to optimise usage of the systems for them. This interesting job offers you a unique opportunity to increase your knowledge and get experience on a variety of disciplines. You will find yourself working in a diverse and fast-growing environment for an international company with a significant growth potential and career opportunities. If you want to contribute to our growth and develop in a professional environment - grow with us!

What You Will Be Responsible For

• You will be the key contact for our clients regarding production support and ensure and maintain the relationship.
• Analyse problems and issues which occur in the solutions and the system operations of SimCorp services at clients’ production environment on a wide range of topics independently to provide convincing and timely solutions to our client within agreed SLAs.
• Advise and service our client users independently on configuration maintenance and enhancement by providing solutions related to the usage of SimCorp services and beyond to ensure that the client uses SimCorp services in an optimal, future-oriented way.
• Co-operate closely with other professionals within SimCorp on a global level by way of specialist roles to share knowledge and ensure efficient solutions for the client.
• You will be required to work on APAC/EMEA shift. Weekend/Public Holiday works are required on occasion. Working extended hours might also be required on occasion.

What We Value

• A degree in finance/economics/mathematics/computer science. Knowledge in financial issues - theoretical as well as practical.
• Extensive experience in SQL, BI (Business Intelligence) and Data Warehousing tools.
• Minimum 7 to 10 years’ experience within asset management, funds management or custodian.
• Experience in the operation and support of front-to-back investment management solutions.
• You are good at working on & prioritizing multiple tasks at the same time.
• Proactive nature, service-minded and a natural desire for problem solving, enthusiastic, committed, result-oriented, and able to thrive in a time-sensitive situation.

Other Requirements

• APAC / EMEA shift hours (May change depending on business needs)
• Hybrid working arrangement (2x a week in office)

Benefits

SimCorp offers several benefits that might play a significant factor in considering whether to accept a job offer. Since we operate in 30+ offices worldwide, the benefits package may vary from country to country.

Take advantage of this section and indicate the most valued benefits for candidates, considering training and certification, as well as benefits that can improve a candidate's work-life balance, such as flexible hours, vacation time, work-from-home options, etc. Please note that this may not be possible for multiple location postings due to the difference in benefits.