Senior Service Delivery Consultant: Middle/Back Office Ops

SimCorp; Manila; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Bonus scheme

Pension plan

Work-life balance

Professional development

Job summary

SimCorp is seeking a focused Global First Line Support specialist to assist clients using the SimCorp Dimension platform. You will work within the Unified Service Desk, delivering high-quality support and ensuring service levels are met across over 200 global clients.

The role requires strong English communication, 3+ years in client-facing support, and familiarity with ITSM tools and financial services workflows. A hybrid working model with two days in the office is offered.

Qualifications

• Degree in IT, Computer Science, Information Systems, Finance, Business, or a related field.
• Experience in Financial Services, Banking, Asset Management, FinTech, or tech-driven service environments.
• 3+ years in a client-facing support role, preferably external clients.

Responsibilities

• Provide day-to-day client support for the SimCorp Dimension platform.
• Meet required service levels, delivery times and customer satisfaction.
• Collaborate with Unified Service Desk and Global Support teams to resolve issues.

Skills

Client-facing support

English communication

Analytical thinking

Time management

Organizational skills

Collaborative mindset

Education

IT/CS or related degree

Tools

ServiceNow

Jira

Salesforce

ITSM tools

Citrix

Microsoft Azure

Oracle databases

Windows administration

Job description

SimCorp is seeking a focused Global First Line Support specialist to assist clients using the SimCorp Dimension platform. You will work within the Unified Service Desk, delivering high-quality support and ensuring service levels are met across over 200 global clients.

The role requires strong English communication, 3+ years in client-facing support, and familiarity with ITSM tools and financial services workflows. A hybrid working model with two days in the office is offered.