Senior Service Delivery Consultant - Middle/ Back Office Operations Support

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 3,141,000 - 4,397,000; Full time

Benefits offered by this job

Bonus scheme

Pension

Professional development

Great Place To Work certification

Job summary

SimCorp is seeking a proactive Global First Line Support specialist to join the Unified Service Desk. You will handle daily client support for SimCorp Dimension, collaborate with Global Support and Developers, and ensure service levels for thousands of clients worldwide.

The role requires strong English communication, ITSM experience, and a client-focused mindset. Hybrid work with 2 days in the office is typical, and exposure to Middle Office and Back Office operations is highly valued.

Qualifications

• Degree in IT, CS, Information Systems, Finance, Business, or related field.
• 3+ years in a client-facing support role with external clients preferred.
• Experience with ITSM tools like ServiceNow, Jira, or Salesforce.

Responsibilities

• Handle daily client support work and ensure high-quality service.
• Meet required service levels, delivery times, and client satisfaction.
• Collaborate with Unified Service Desk, Global Support, and other teams.
• Provide Operational Services for SimCorp clients with hosted solutions.

Skills

Client-facing support

English communication

Time management

Problem solving

Collaboration

Education

Degree in IT/CS/Information Systems/Finance/Business

Tools

ServiceNow

Jira

Salesforce

Citrix

Microsoft Azure

Oracle databases

Windows administration

Microsoft Office (Excel, Word, PowerPoint)

Job description

What Makes Us, Us

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!

At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-cantered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

Why this is important to us

You will be part of our highly effective Global First Line Support team called Unified Service Desk. You will collaborate with team members in Unified Service Desk, along with Global Support and Service Delivery Consultants and Developers from other departments, to handle the daily work of supporting our clients. Our responsibility is to deliver high-quality support and services to over 200 SimCorp clients world-wide for their SimCorp Dimension® platform and to provide Operational Services for SimCorp clients with hosted solutions. The team is accountable for meeting required service levels for customer issues, delivery times and customer satisfaction.

What We Value

• Degree in IT, Computer Science, Information Systems, Finance, Business, or a related field.
• Prior experience in Financial Services, Banking, Asset Management, FinTech, or technology-driven service organizations.
• 3+ years or more experience in a client-facing support role, preferably supporting external clients rather than internal users.
• Experience supporting Middle Office and/or Back Office operations, including trade processing, investment operations, reconciliation, settlements, fund administration, portfolio operations, or financial systems support.
• Knowledge of financial markets, investment management processes, securities, or capital market operations is an advantage.
• Experience with ticketing systems and support tools such as ServiceNow, Jira, Salesforce, or other ITSM platforms.
• Familiarity with technologies such as Citrix, Microsoft Azure, Oracle databases, and basic Windows administration.
• Ability to analyze issues, prioritize tasks, and solve problems in a service-driven and client-focused environment.
• Strong organizational skills with a structured and methodical approach to work.
• Effective time management skills and the ability to perform well under pressure while managing competing priorities.
• Excellent written and verbal communication skills in English.
• Collaborative mindset with the ability to build strong relationships with clients and internal stakeholders.
• Familiarity with Microsoft Office applications including Excel, Word, and PowerPoint.
• Flexibility to work weekends and public holidays as part of a global support organization.

Other Requirements

• Amenable to working EMEA and/or Americas shifts.
• Willing to work in a hybrid setup, with 2 days per week in the office.
• Experience supporting clients within Banking, Asset Management, Investment Management, Financial Services, or FinTech environments is highly preferred.
• Exposure to operational support functions within Middle Office or Back Office teams is highly desirable.
• Strong customer service orientation and a desire to build expertise in financial technology solutions.

Benefits

An attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work & life balance and opportunities for professional development: there is never just one route - we offer an individual approach to professional development to support the direction you want to take. Visit our career pages to learn more about working at SimCorp: www.simcorp.com/career. Since SimCorp operates in 20+ offices worldwide, the benefits package may vary from country to country.

WHO WE ARE

For over 50 years, we have worked closely with investment and asset managers to become the world's leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.

SimCorp is an equal opportunity employer and welcomes applicants from all backgrounds, without regard to race, gender, age, disability, or any other protected status under applicable law.

We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.

• SimCorp Manila proudly announces that its Manila Delivery Center has been officially certified as a Great Place To Work for the second consecutive year – Apr25-Apr26. This certification underscores SimCorp's effort to cultivate a workplace that is not only inclusive and collaborative but also committed to the personal and professional growth of its employees
• We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.