Sr. Financial Analyst

Sun Life Financial; Philippines; On-site; PHP 290,000 - 424,000; Full time

Job summary

Sun Life Financial is seeking a Call Centre professional in the Philippines. The role requires college graduation, fluent English, strong written and verbal communication, and the ability to work nights at Bonifacio Global City, Taguig.

You will deliver superior service, promote products, and collaborate with a team in a fast-paced environment. The successful candidate maintains empathy, attention to detail and problem-solving skills, contributing to Sun Life’s commitment to helping clients

Qualifications

• College graduate
• Fluency in English speaking and writing
• Very good written communication skills
• Typing speed of 25 words per minute with 95% accuracy
• Ability to promote Sun Life products and services
• Customer centric approach
• Ability to discover, analyze and solve problems
• Empathy, self-awareness and emotional control
• Good listening skills
• Positive attitude
• Value open and honest feedback
• Strong team player
• Translate frequent coaching into improvement
• Multitask proficiently in a fast paced environment
• Deliver superior customer service with professionalism
• Adapt quickly to change
• Handle stress in a high pressure environment
• Attention to detail with documentation and follow-up
• Strong verbal and written communication
• Proficient Windows knowledge
• Proficient keyboarding skills
• Willing to work in Bonifacio Global City, Taguig City
• Willing to work night shifts

Skills

Fluent English

Excellent writing

Excellent listening

Empathy & emotional control

Team player

Problem solving

Attention to detail

Multitasking

Adaptability

Stress management

25 wpm typing

Windows proficiency

Keyboarding

Education

College graduate

Tools

Windows OS

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description

• College graduate
• Fluency in English speaking and writing
• Very good written communication skills
• Writing speed of 25 words per minute with an accuracy of 95%
• Ability to effectively promote Sun Life products and services
• Have a Customer Centric approach
• Ability to discover, analyze and solve problems
• Ability to demonstrate empathy, self-awareness and emotional control
• Good listening skills
• Ability to approach situations with a positive attitude
• Ability to value open and honest feedback
• Ability to be a strong team player
• Ability to translate frequent results coaching into continuous improvement
• Ability to multitask proficiently in a fast paced, performance driven environment
• Ability to deliver superior customer service skills that consistently demonstrate professionalism
• Ability to adapt quickly and comfortably to change
• Ability to handle stress in a high pressure environment
• Attention to detail with strong documentation and follow up skill
• Strong and effective verbal and written communication skills
• Proficient Windows knowledge
• Proficient keyboarding skills
• Applicants must be willing to work in Bonifacio Global City, Taguig City.
• Applicants must be willing to work in nights shifts.

We are an equal opportunity employer and welcome applications from Persons with Disabilities.

Job Category

Call Centre

Posting End Date

Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future.

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