Senior Finance Advisor - Agent Commissions | Onsite | Makati | Flexible Shift

Emapta; Philippines; Hybrid; PHP 700,000 - 1,100,000; Full time

Benefits offered by this job

HMO coverage

Competitive salary

Makati office

Weekends off

Salary advance program

Upskilling via Emapta Academy

Gym access

Lifestyle perks

Referral incentives

Annual leaves 20 days

Career growth

Job summary

Emapta Philippines is seeking a Senior Finance Advisor - Agent Commissions to manage end-to-end commission payments, cases, and agent relationships across international education partners. You will ensure accurate processing, SLA adherence, and effective communication with global teams.

Join a fast-growing, globally connected finance team in Makati with competitive salary, Day 1 HMO, weekends off, and ample opportunities for upskilling and career growth.

Qualifications

• Minimum 2 years in outsourced AP
• Experience in a global services organization
• Strong MS Excel skills
• Ability to communicate effectively via Teams
• Knowledge of cloud-based finance systems

Responsibilities

• Serve as SME for end-to-end commission processes
• Own and manage cases for assigned agents
• Meet SLAs including FR, FTF, MTTR, and KIT
• Triage, classify, and categorize cases
• Promote Varicent self-service to agents
• Escalation point for assigned agents
• Monitor commission clawbacks and notify agents
• Monthly touchpoint meetings with agents across regions
• Prepare monthly performance reports and KPI results
• Coordinate with internal stakeholders to resolve commission issues

Skills

Accounts Payable

Case management

SLA & KPI

MS Excel

Analytical skills

Communication

Education

High school graduate

Post-secondary education preferred

Tools

Salesforce

FinancialForce

Varicent

Job description

Drive Accurate Agent Commissions Across International Education

Every accurate commission helps strengthen partnerships that connect students with education worldwide. Join as a Senior Finance Advisor - Agent Commissions and manage payments, cases, and agent relationships across the international education industry. Expand your finance expertise, gain valuable global exposure, and take your career further with Emapta without leaving the Philippines.

Your Global Finance Career at a Glance

• Employment Type: Full-time
• Shift: Flexible Shift, Weekends Off
• Work Setup: Onsite, Makati

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Employment Requirements

• Eligibility to work in the Philippines

Academic Qualifications

• High school graduate or equivalent required
• Post-secondary education or equivalent, preferred

Required Experience and Skills

• Minimum of 2 years of experience working in an outsourced Accounts Payable (AP) team
• Experience working within a global services organization
• Experience with case management systems
• Ability to work independently and prioritize tasks effectively
• Experience with SLA and KPI performance monitoring and reporting
• Ability to communicate effectively verbally, in writing, and through Microsoft Teams with individuals and diverse organizations
• Knowledge and experience within a finance environment
• Strong analytical skills and attention to detail
• Advanced Microsoft Excel skills
• Experience with corporate reporting tools for performance measurement
• Knowledge of cloud-based finance systems

Preferred Experience and Skills

• Knowledge of accounting principles
• Understanding of higher education and international student needs and requirements
• Interest in working with different nationalities and cultures
• Experience working within a fast-paced accounts departmentFamiliarity with global payments and bank payment processes
• Knowledge of Salesforce
• Knowledge of FinancialForce
• Knowledge of Varicent

Personal Attributes

• Flexible approach to working within a fast-moving and rapidly growing organization
• Positive, solution-focused attitude and behavior
• Strong teamwork and collaboration skills

Your Daily Tasks

Case Management

• Serve as the subject matter expert for end-to-end commission processes and policies.
• Own and manage cases for assigned agents.
• Meet or exceed established service-level agreements (SLAs), including First Response (FR), First Time Fix (FTF), Mean Time to Resolve (MTTR), and Keeping in Touch (KIT).
• Ensure accurate triage, classification, and categorization of cases.
• Promote the Varicent self-service platform to agents.
• Serve as the designated escalation point for assigned agents.

Relationship Management

• Monitor commission clawbacks, **escalate issues as required, and keep agents informed.**
• Conduct monthly touchpoint meetings with assigned agents, primarily across North America, South America, and Latin America.
• Build effective working relationships with global marketing and regional offices, joint venture finance teams, Central Accounting teams supporting DE and FOC Billing, and GRU teams supporting general performance, bonuses, and incentives.
• Identify process gaps and recommend improvements.

Performance Management

• Support the development and improvement of commission processes and systems.
• Understand, communicate, and meet established SLAs and KPIs.
• Prepare monthly performance reports covering SLA performance and self-service adoption.
• Report agent satisfaction results quarterly.
• Prepare case status reports for internal and external stakeholders.
• Manage end-to-end commission processing for assigned companies, including payment execution, agent communication, and remittance advice.
• Coordinate with internal stakeholders to resolve commission and payment issues.
• Identify and implement opportunities to improve commission processes and systems.

About the Client

Our client is a leading international education organization that connects students with universities and study opportunities worldwide. They partner with universities to expand global reach through student recruitment, pathway programs, admissions support, market insights, and education services. With operations and partnerships spanning multiple countries, they help international students navigate their education journey while supporting institutions in reaching diverse global markets. Their international network creates meaningful connections among students, education partners, universities, and teams across cultures.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.