Senior Field Services Engineer – Battery & Energy Storage

CATL; Philippines; On-site; PHP 700,000 - 1,200,000; Full time

Job summary

CATL invites you to continue our legend of green energy. CATL is a World Fortune 300 Company, a global leader supplying premier EV and energy storage batteries. The role focuses on on-site diagnostics, maintenance, and leadership of regional field service teams to ensure top-quality service and safety.

Travel readiness and strong English skills are essential. Join a global leader with a track record of market leadership and a commitment to reliability.

Qualifications

• Three (3) + years of on-site experience in the battery or automotive industries.
• Preferred: hands-on operation, maintenance, and repair of BE-SS.
• Strong understanding of battery principles, failure modes, and maintenance procedures.
• Fundamental electrical knowledge and familiarity with after-sales service workflows.
• Proficient in drafting technical reports and communicating with stakeholders.

Responsibilities

• On-site diagnostics, repairs, and preventative maintenance for BESS, ensuring safety.
• Execute service activities and assignments per directives from HQ and procedures.
• Oversee task allocation, daily supervision, and mentorship of regional field staff.
• Guide regional team with accurate work orders, documentation, and reporting.
• Act as primary contact for regional emergencies, coordinating rapid response.
• Manage customer relationships, address technical inquiries, and uphold satisfaction metrics.
• Provide expert technical consulting and troubleshooting on-site and remotely.
• Collaborate with internal departments regarding quality issues, performance, and commissioning.

Skills

On-site diagnostics

Maintenance

Technical troubleshooting

Team leadership

Documentation

Customer relationship management

Microsoft Office

Interpersonal skills

Education

Bachelor's or Master's degree in Science or Engineering

Tools

Microsoft Office Suite

Job description

CATL invites you to continue our legend of green energy. CATL is a World Fortune 300 Company, a global leader supplying premier EV and energy storage batteries. The role focuses on on-site diagnostics, maintenance, and leadership of regional field service teams to ensure top-quality service and safety.

Travel readiness and strong English skills are essential. Join a global leader with a track record of market leadership and a commitment to reliability.