Field Services Engineer

CATL; Philippines; On-site; PHP 700,000 - 1,200,000; Full time

Job summary

CATL invites you to continue our legend of green energy. CATL is a World Fortune 300 Company, a global leader supplying premier EV and energy storage batteries. The role focuses on on-site diagnostics, maintenance, and leadership of regional field service teams to ensure top-quality service and safety.

Travel readiness and strong English skills are essential. Join a global leader with a track record of market leadership and a commitment to reliability.

Qualifications

• Three (3) + years of on-site experience in the battery or automotive industries.
• Preferred: hands-on operation, maintenance, and repair of BE-SS.
• Strong understanding of battery principles, failure modes, and maintenance procedures.
• Fundamental electrical knowledge and familiarity with after-sales service workflows.
• Proficient in drafting technical reports and communicating with stakeholders.

Responsibilities

• On-site diagnostics, repairs, and preventative maintenance for BESS, ensuring safety.
• Execute service activities and assignments per directives from HQ and procedures.
• Oversee task allocation, daily supervision, and mentorship of regional field staff.
• Guide regional team with accurate work orders, documentation, and reporting.
• Act as primary contact for regional emergencies, coordinating rapid response.
• Manage customer relationships, address technical inquiries, and uphold satisfaction metrics.
• Provide expert technical consulting and troubleshooting on-site and remotely.
• Collaborate with internal departments regarding quality issues, performance, and commissioning.

Skills

On-site diagnostics

Maintenance

Technical troubleshooting

Team leadership

Documentation

Customer relationship management

Microsoft Office

Interpersonal skills

Education

Bachelor's or Master's degree in Science or Engineering

Tools

Microsoft Office Suite

Job description

CATL invites you to continue our legend of green energy!

CATL is a World Fortune 300 Company, a global leader who provides premier EV battery and energy storage battery for the world. CATL's EV battery consumption volume has ranked No.1 in the world for nine consecutive years and global energy storage battery shipment has also ranked No.1 for five consecutive years.

Responsibilities

• On-site Execution: Perform on-site diagnostics, repairs, and preventative maintenance for battery energy storage systems (BESS), ensuring optimal system performance and safety.
• Task Management: Execute service activities and assignments in strict accordance with directives from headquarters and established company procedures.
• Regional Team Leadership: Oversee the task allocation, daily supervision, and technical mentorship of regional field service personnel to ensure high-quality service delivery.
• Workflow Support: Guide and assist regional team members with accurate work order submission, documentation, and reporting.
• Emergency Response: Act as the primary point of contact for regional emergencies, coordinating rapid response efforts to minimize system downtime and operational impact.
• Customer Satisfaction: Manage customer relationships proactively, address technical inquiries effectively, and take ownership of customer satisfaction metrics within the region.
• Technical Consultation: Provide expert technical consulting and troubleshooting support (both on-site and remotely) to end-users, local dealers, and distribution partners.
• Cross-functional Coordination: Collaborate with internal departments regarding quality issues, system performance, and emergency protocols. Support regional field activities including data collection, quality rework, and system commissioning.

Requireme

• Bachelor's or Master's degree in Science or Engineering.
• Three (3) + years of on-site experience in the battery or automotive industries.
• Preferred: Proven hands-on experience in the operation, maintenance, and repair of utility‑scale energy storage systems (BE-SS).
• Strong understanding of battery structural principles, failure modes, and common maintenance procedures.
• Fundamental electrical knowledge and familiarity with after-sales service workflows; practical battery maintenance experience is a plus.
• Excellent team player with strong interpersonal skills.
• Must be adaptabl e to frequent business travel and flexible working hour s, capable of performing efficiently under pressure.
• Proficient in Microsoft Office Suite. Ability to draft technical reports, communicate effectively with diverse stakeholders, coordinate cross-functional teams, and drive complex issues to resolution.
• Language Skills: Full professional proficiency in English and local Language，Chinese is a plus.